22/10/2026
The Launch Group is now accepting referrals for our upcoming Contact Centre Recruitment Programme, delivered in partnership with Teleperformance, offering candidates the opportunity to progress towards employment as a Customer Service Specialist (inbound calls).
Both office-based and working-from-home opportunities are available, subject to individual eligibility and geographical location.
The programme runs from 26th October to 6th November 2026, weekdays only, and is delivered live online via Zoom. Eligible participants can access fully funded training, working towards one of the following nationally recognised qualifications:
NCFE Level 2 Certificate in Contact Centre Operations
ETCAL Level 1 Award in Digital Contact Centre Operations
Throughout the programme, participants will develop essential customer service, communication, digital and employability skills, preparing them for a career within the contact centre industry.
Teleperformance Employment Opportunities:
Role: Telephone Customer Service Specialist
Starting salary: £24,785 per annum
Working hours: Monday to Friday, shifts between 8:00am and 6:15pm
No weekends or bank holidays
Working arrangements: Office-based and homeworking opportunities, subject to eligibility and location
Successful applicants will support customers with Universal Credit enquiries, including claims, payments, changes in circumstances and appointments.
