Shropshire Towns and Rural Housing

Shropshire Towns and Rural Housing We are an Arms Length Management Organisation (or ALMO for short.) But Shropshire Council still owns all the homes.

We manage the tenancies, homes and neighbourhoods of Shropshire Council, Council homes in the Oswestry and Bridgnorth areas - collecting rent, ordering repairs and making improvements to all housing.

12/06/2026

Heating oil is expensive. And if you’re struggling to keep your home warm, please get in touch. Because we – along with partners Community Resource Community Resource – can help.

The UK Government’s Crisis and Resilience Fund is now live. That means we’re working with our partners to ease the cost of living if you’ve experienced a recent, sudden financial shock, or have essential household costs you need to cover – including heating oil.

Please get in touch – we’re here to help.

For heating oil support: https://orlo.uk/MMuII

For the Crisis and Resilience Fund: https://orlo.uk/xOyKI

For wider cost-of-living support: https://orlo.uk/uLERt

For face-to-face advice, speak with one of our trained advisors at Shropshire Local: https://orlo.uk/pr85H

(Or search for ‘Shropshire Council cost of living help’.)

This week, we invited local councillors to join us on tours of some of our empty homes, to show what’s involved in getti...
11/06/2026

This week, we invited local councillors to join us on tours of some of our empty homes, to show what’s involved in getting them ready for new customers.

Every empty home, often called a ‘void’, needs to be checked, repaired and brought up to a safe, lettable standard before someone can move in. The tours helped give a clearer picture of the work that happens behind the scenes and the steps our teams take to get homes ready.

Where we can, we also use this time to make improvements, such as increasing energy efficiency, helping to future proof homes and keep them affordable to run.

We visited homes in the north of the county on Monday with our Managing Director, and in the south on Wednesday with our Operations Director. Both tours were led by our Head of Repairs and Maintenance, who shared insight into the work taking place.

It was a good opportunity to talk about the level of investment involved and the work required to bring homes back into use.

Thank you to everyone who took the time to attend and speak with our teams.

📞 Need to get in touch? We’re here to helpWhether you have a question, need support, or want to report something, there ...
09/06/2026

📞 Need to get in touch? We’re here to help

Whether you have a question, need support, or want to report something, there are a few different ways you can contact us, whatever works best for you.

If you’re not sure where to start, you can find all the ways to get in touch on our website:👉 www.starhousing.org.uk/contact-us/

Our opening times
Monday to Thursday: 8.45am to 5pm
Friday: 8.45am to 4pm

If you need to report an emergency outside of these hours, you can still call our usual number 0333 32 12 200 and you’ll be put through to our out-of-hours service.

If you’re unsure who to speak to, just get in touch and we’ll make sure you reach the right team.

💬 Customer voice shared on a national stageWe’re really proud of Nicky, Chair of our Scrutiny Panel, who recently spoke ...
08/06/2026

💬 Customer voice shared on a national stage

We’re really proud of Nicky, Chair of our Scrutiny Panel, who recently spoke at the National Federation of ALMOs Annual Conference 2026.

Nicky shared her experience as a customer and how being involved has helped bring real changes to services. She spoke about the work of our Scrutiny Panel, the importance of listening to customers, and why challenging stigma around council housing matters.

It’s great to see customer voice represented at this level and making a difference across the housing sector 💚

Read more here:
www.starhousing.org.uk/customer-voice-shared-on-a-national-stage/

🌿 Garden Competition 2026Our Garden Competition is back, and we’d love you to get involved.Whether you’ve been tending y...
08/06/2026

🌿 Garden Competition 2026

Our Garden Competition is back, and we’d love you to get involved.

Whether you’ve been tending your garden for years or making the most of a small space, this is a great chance to show what you’ve created and celebrate the difference it makes to your home and community.

There are prizes for 1st, 2nd and 3rd place in every category, so plenty of chances to get involved.

Take a look at the full details and enter here:
👉 www.starhousing.org.uk/our-garden-competition-is-back/

Entries close on 1 July, so don’t miss out 🌼

🌍 World Environment Day: making our homes greener togetherToday is World Environment Day – a chance to celebrate the sma...
05/06/2026

🌍 World Environment Day: making our homes greener together

Today is World Environment Day – a chance to celebrate the small and big ways we can all help protect our planet 💚

At STAR Housing, we’re investing in warmer, more energy‑efficient homes to support both our customers and the environment.

Here’s what we’ve been doing:

♻️ Improving insulation and thermal performance so homes stay warmer in winter and cooler in summer
☀️ Installing solar panels to help reduce energy use and lower bills
🏡 Increasing the number of homes with higher EPC ratings – moving closer to the Government’s 2030 target.

These improvements don’t just help the environment – they also create healthier, more comfortable homes and can help reduce issues like damp and mould.

We’ll continue investing in greener homes for our communities 🌱

👉 Read more about how we’re improving energy efficiency in our latest customer newsletter - https://www.starhousing.org.uk/your-home/customer-documents/newsletters/

🚛 Skip events – week one complete!Our first week of skip events is done – and what a great start! 👏We kicked things off ...
05/06/2026

🚛 Skip events – week one complete!

Our first week of skip events is done – and what a great start! 👏

We kicked things off at Weston Close in Shifnal on Monday, headed to Swan Lane in Oswestry on Tuesday, and finished at The Meads in Weston Rhyn on Wednesday. Even with heavy rain on Monday 🌧️ and strong winds on Wednesday 💨, you showed up – and we filled three full skips! 🙌

It’s been fantastic to see our senior management team out and about at these events, meeting customers and seeing our communities first-hand. Our Managing Director joined us on Tuesday, our Head of Repairs was there on Monday, and our health and safety contractor, Safety For, supported us on Wednesday. These events are a great chance to have a chat, share your feedback and speak directly to the team – so please come along and say hello 👋

As well as being a great opportunity to clear out unwanted items, these events help everyone play their part in keeping our communities clean, safe and tidy 💚

A big thank you to everyone who came along and helped make it such a success.

📅 Our next skip event is at Hill Top Close in Whittington on 17 June.

You can find the full list of upcoming events on our website:
👉 View skip event dates - www.starhousing.org.uk/events/category/skip-events/

We hope to see you there! 👋

🌿 Garden Competition 2026 is now openOur Garden Competition is back, and we’d love you to get involved.Whether you’ve be...
04/06/2026

🌿 Garden Competition 2026 is now open

Our Garden Competition is back, and we’d love you to get involved.

Whether you’ve been tending your garden for years or making the most of a small space, this is a great chance to show what you’ve created and celebrate the difference it makes to your home and community.

There are prizes for 1st, 2nd and 3rd place in every category, so plenty of chances to get involved.

Take a look at the full details and enter here:
👉 www.starhousing.org.uk/our-garden-competition-is-back/

Entries close on 1 July, so don’t miss out 🌼

⚠️ Asbestos in your home – what you need to knowAsbestos can be found in some older homes, but in most cases it can be m...
03/06/2026

⚠️ Asbestos in your home – what you need to know

Asbestos can be found in some older homes, but in most cases it can be managed safely and doesn’t pose a risk if it’s in good condition and left undisturbed.

At STAR, we carry out surveys across the homes we manage so we know where asbestos may be and how to deal with it safely.

If work is needed, this will always be carried out by licensed professionals and we’ll keep you informed throughout.

It’s important to remember:
• Do not try to remove asbestos yourself
• Do not drill or disturb areas where asbestos may be present

If you’re planning any changes to your home, please contact us first so we can provide advice and make sure it’s safe to go ahead.

Find out more here:
👉 www.starhousing.org.uk/your-home/home-safety/asbestos/

🗑️ Skip event today in Weston RhynOur summer skip event is taking place today at The Meads, Weston Rhyn from 2pm to 4pm....
03/06/2026

🗑️ Skip event today in Weston Rhyn

Our summer skip event is taking place today at The Meads, Weston Rhyn from 2pm to 4pm.

If you’re a STAR customer nearby and have bulky household items to clear out, come along and make use of the skip.

You can find the full list of upcoming skip event dates and locations here:
👉 View skip events - www.starhousing.org.uk/events/

Address

Shropshire Towns And Rural Housing, Mount McKinley, Shrewsbury Business Park, Anchorage Avenue
Shrewsbury
SY26FG

Opening Hours

Monday 8:45am - 5pm
Tuesday 8:45am - 5pm
Wednesday 8:45am - 5pm
Thursday 8:45am - 5pm
Friday 8:45am - 4pm

Telephone

+443333212200

Website

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