16/10/2026
The feedback customers give us after their repair is helping us improve our repairs service.
Customers told us that they want their repair completing quicker. We've taken this feedback onboard and have introduced a new repair category called urgent. Any repairs classed as urgent will be completed, by appointment, in 5 working days, meaning we can get to you quicker to keep you and your home safe.
You can find out more and how to report a repair to us, on our website:
https://www.incommunities.co.uk/repairs-and-maintenance