Redcar and Cleveland Citizens Advice

20/02/2026

15/01/2026

We are pleased to announce we have a new drop in session in Saltburn every Friday.

Friday - ECHO Church Hall, Emmanuel Church, Saltburn -10am to 12pm

Please drop in and our friendly adviser Lauren will be there to assist you.

12/01/2026

Stronger Rural Communities - Community Consultation Survey

This survey is designed to gather your views on three key areas:
Part 1: Community Spaces and the Environment (TVRA - Tees Valley Rural Action) - We want to understand your priorities for environmental improvements and financial resilience for village halls and community buildings. This includes exploring how these spaces can host services and activities that benefit local residents.
Part 2: Cost of Living Support (Citizens Advice) - Citizens Advice is looking to provide wrap-around support for individuals and families, taking these services into rural areas by using village halls and community buildings as access points.
Part 3: Getting Involved - Opportunities for you to get involved in shaping and delivering these projects, ensuring they reflect local needs.
Your feedback will directly influence our Stronger Rural Communities funding to The National Lottery and any future funding applications. It will also inform the development of services that matter most to rural communities.

This short survey should take 5–7 minutes.
If you don’t want to be involved the questionnaire can be completed anonymously.
For those who leave their contact details they will be entered into a prize draw for a £100 shopping voucher.
Closing date for responses is 30th January 2026

Survey link:

This survey is designed to gather your views on three key areas: Part 1: Community Spaces and the Environment (TVRA - Tees Valley Rural Action) - We want to understand your priorities for environmental improvements and financial resilience for village halls and community buildings. This includes exp...

22/12/2025

Due to the ongoing issue with the 02 signal being down in the Redcar/Marske area, we are having technical issues with contacting people in this area.

If you are having issues with contacting our automated telephone advice service, you can email us directly for advice and support at:

[email protected]

The following networks that are currently affected in the Redcar/Marske area are 02, Giffgaff, Sky mobile and Tesco Mobile.

We also have online advice available-

Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Our research enables us to campaign on issues affecting people's lives.

19/12/2025

Citizens Advice Darlington, Redcar and Cleveland
over the Christmas period:
Face to Face and Telephone Advice services closes on the 24th December, and reopens the 2nd January 2026.
Adviceline
0800 144 8848
Citizens Advice
consumer helpline
0808 223 1133
(restricted cover, excluding public holidays)

09/12/2025

We are happy to report our Redcar office is now open.

We have the following drop-in sessions at 17 Queen Street, Redcar.

Tuesday - 10am to 12pm

Thursday - 10am to 12pm

Our outreach drop-ins continue as normal.

Monday - South Bank Library - 10am to 12pm

Monday - automated telephone advice -01642 030000 - please leave your name, contact number and a brief description of your issue and an adviser will contact you back.

Tuesday - Redcar office - 10am to 12pm

Wednesday - Loftus Library - 10am to 12pm

Thursday - Redcar Office - 10am to 12pm

Friday - Guisborough Library - 10am to 12pm

Monday to Friday - 9am to 4:00pm - email advice - please email us at [email protected].

We also have online advice which can be accessed 24/7 -

Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Our research enables us to campaign on issues affecting people's lives.

03/12/2025

Due to an unforeseen emergency at 17 Queen Street, Redcar, our office will be closed until this is resolved. Our Redcar sessions unfortunately can’t go ahead.

If you do need to contact us, please email [email protected]

All our outreach drops in are running as normal.

We have the following drop ins:

Friday - Guisborough Library - 10am to 12pm

Monday - South Bank Library - 10am to 12pm

Monday - automated phone line - 01642 030000 - 10am to 2pm. Please leave your name, number and a brief description of your issue and an adviser will contact you back.

Wednesday - Loftus Library -10am to 12pm.

We will update when the Redcar office will be up and running again.

If anyone has an appointment booked in, your adviser will be in touch with you.

We apologies for any inconvenience this may have caused.

21/11/2025

Launch…

Darlington Volunteers held its official launch on Tuesday 4th November. The event was opened by Councillor Jim Garner who holds the cabinet position for stronger communities who stated,

“This Volunteering programme provides a great opportunity for Darlington to create a more connected and inclusive volunteering infrastructure giving a unified, flexible and accessible volunteering framework that supports community health, care and wellbeing, as well as improving volunteer experiences and opening pathways to employment.”

This exciting new partnership is being delivered by Citizens Advice Darlington Redcar & Cleveland, St Teresa’s Hospice, Darlington Association on Disability, and Co Durham and Darlington NHS Foundation Trust.

If you are interested in dedicating a couple of hours (or even more if you wish) to help you community, get in touch:

Contact: Susan Neill
Mobile: 07518 531394
email: [email protected]

21/11/2025

Due to the current weather conditions we are sadly unable to open our drop in session at Guisborough Library today.

We do have our automated phone line open today. This is open from 10am to 2pm.

Please call 01642 030000. Please leave your name, number and a brief description of your issue. An adviser will call you back.

You can also email any queries you have to our email advice service at
[email protected]

Sorry for any inconvenience this has caused.

17/09/2025

Please see our new opening times for drop in and telephone advice.

Monday - South Bank Library - 10am to 12pm.

Monday - Automated Telephone advice - 01642 030000 - 10am to 2pm - please leave your name, contact number and brief description of your issue - an adviser will contact you back

Tuesday - Redcar Office - 10am to 12pm

Wednesday - Loftus Library - 10am to 12pm

Thursday - Redcar Office - 10am to 12pm

Friday - Guisborough Library - 10am to 12pm

Other ways to contact

Email advice - [email protected]

Website advice - https://www.citizensadvice.org.uk

Online enquiry form - https://www.citizensadvicedrc.org.uk/contact

Citizens Advice Darlington, Redcar and Cleveland offices contact information.

10/09/2025

Did you know that Citizens Advice relies on volunteers?
Are you interested in working with us to give advice and help at our drop in sessions?
Full training given.
Find out more:: https://www.citizensadvicedrc.org.uk/volunteer
Contact us at [email protected] or online at https://www.citizensadvicedrc.org.uk/contact

22/08/2025

We're Hiring! 🚨

Citizens Advice Darlington, Redcar & Cleveland are looking for a Financial Inclusion Specialist (Female Adviser)!

Based at Tees Valley Women's Centre, South Bank
£27,500 per annum

Are you ready to build a career that truly changes lives?

Want to help women take control of their finances, feel empowered and move forward with hope and confidence?

If that sounds like you, get your application in TODAY!

👉 Financial Inclusion Specialist (Female Adviser):

https://www.citizensadvicedrc.org.uk/jobs

Closing date: 4th September
Interviews: 11th September