Community Gateway Association

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Community Gateway Association We are Preston's largest social housing landlord, and the first based on the Gateway Model To apply for one of our properties please go to www.selectmove.co.uk.

Community Gateway is a not-for-profit organisation providing social housing across Preston and surrounding area. The purpose of this page is to keep tenants and the public up to date with CGA projects, events and job opportunities!

Have you checked if you are entitled to Pension Credit? DWP's Pension Credit Week of Action is all about raising awarene...
12/10/2026

Have you checked if you are entitled to Pension Credit?

DWP's Pension Credit Week of Action is all about raising awareness of Pension Credit, a means-tested government benefit for those over State Pension age and living on a low income.

If you are over State Pension age, feel free to contact our Money Advice Team, who will be happy to help you check whether you could be entitled to additional income.

To contact our Money Advice Team, email [email protected] or call 0800 953 0213 (option 4).

Tomorrow marks both World Homelessness Day and World Mental Health Day💜At Community Gateway, we know that having a safe,...
09/10/2026

Tomorrow marks both World Homelessness Day and World Mental Health Day💜

At Community Gateway, we know that having a safe, secure home is essential for mental wellbeing. That is why The Spires, our homelessness prevention scheme, plays an important part in helping people at risk of homelessness, offering tailored support to help build stability and the confidence to sustain their tenancies and overall wellbeing.

We are committed to making our services inclusive and responsive to everyone. If you have a mental health condition that means you need us to change the way we deliver our services, we can make reasonable adjustments to help you access the support and services you need. All you need to do is let us know what adjustments would help you.

👉 Learn more about our work in preventing homelessness here: www.communitygateway.co.uk/homelessness-prevention

💜Find out more about accessing our services: www.communitygateway.co.uk/accessing-our-services

Our Community Plan for Brookfield 💜🤝At Community Gateway, we are committed to working with tenants to address local issu...
08/10/2026

Our Community Plan for Brookfield 💜🤝

At Community Gateway, we are committed to working with tenants to address local issues and create cleaner, greener and safer communities for everyone to enjoy.

We have been out and about in your neighbourhoods speaking with you about what you love about your area and what could be improved.

Based off your feedback, we have created a Community Plan for Brookfield, addressing ASB, fly-tipping and improving communal areas, and we have already made progress in areas you told us matter most to you.

Take a look at our plans for Brookfield and what we have completed so far at www.communitygateway.co.uk/community-plan-brookfield

Ways to share your feedback with us 🌟 At Community Gateway, we are committed to providing excellent customer service and...
07/10/2026

Ways to share your feedback with us 🌟

At Community Gateway, we are committed to providing excellent customer service and ensuring the tenant voice shapes what we do.

Whether you want to tell us about the great customer service you received or something that did not go as planned, we want to hear from you. Here are the ways you can share your feedback with us:

🤝Feedback - Share your suggestions on how we can improve our services
💜Compliment - Let us know if you are happy with a service you have received from us
🗣️Complaint - Let us know if you are dissatisfied with a service you have received from us

To learn more, visit our website at www.communitygateway.co.uk/complaints-and-compliments

QUIZ NOW CLOSEDHow well do you know our Values and Customer Service Commitments?Our values help shape the way we work, w...
06/10/2026

QUIZ NOW CLOSED

How well do you know our Values and Customer Service Commitments?

Our values help shape the way we work, while our Customer Service Commitments set out the standards you can expect from us, all informed by feedback from our tenants.

Take our quick quiz to test your knowledge, for the chance to be entered into our prize draw to win a £10 voucher.

Complete the quiz here: https://2dpswf.share-eu1.hsforms.com/20wj7RjTbSxKlpIJdErDpMQ

Our winner will be drawn and contacted next week.

We have received reports of cold callers visiting tenants’ homes claiming to be working on behalf of Community Gateway. ...
05/10/2026

We have received reports of cold callers visiting tenants’ homes claiming to be working on behalf of Community Gateway.

Please stay vigilant when answering your door and always ask to see ID, whether or not the person is wearing a uniform.

Community Gateway colleagues will always carry ID and, in most cases, will make an appointment before visiting your home.

If you are in any doubt, you can also contact us by calling 0800 953 0213 (option 1).

This week is National Customer Service Week and at Community Gateway, we are committed to providing clear, timely commun...
05/10/2026

This week is National Customer Service Week and at Community Gateway, we are committed to providing clear, timely communication and a service that’s tailored to your individual needs.

Our Customer Service Commitments have been shaped by your feedback and set out the standards you can expect from us, helping us make sure everyone can access the support and services they need.

This week, we are celebrating great customer service and we want you to help us recognise a member of the Community Gateway team who has made a difference to you.

Have you received great service from a member of our team? Tell us about your experience and the impact it had on you. Your nomination could help them become our Customer Service Champion!

Nominate a member of the Community Gateway team here: https://share-eu1.hsforms.com/2IHiwdhtRQVaitg_eDcUmBQ2dpswf

Find out more about our Customer Service Commitments here: www.communitygateway.co.uk/customer-service-commitments

If you are planning to visit us at our office at Harbour House today, we ask that you only come to the office if you hav...
02/10/2026

If you are planning to visit us at our office at Harbour House today, we ask that you only come to the office if you have an appointment.

Due to limited staff availability today, we may not have someone available to speak with you in person.

You can still give us a call as usual if you need to get in touch on 0800 953 0213.

Thanks for your understanding.

It's Feedback Friday! 💬At Community Gateway, we are committed to providing great customer service. Your feedback really ...
02/10/2026

It's Feedback Friday! 💬

At Community Gateway, we are committed to providing great customer service. Your feedback really helps us improve our services and make a difference.

To find out more about how you can submit your feedback visit:
www.communitygateway.co.uk/complaints-and-compliments

Address

Harbour House, Port Way
Preston
PR22DW

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+448009530213

Website

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