Community Gateway Association

29/05/2026

It's Feedback Friday! 💬

At Community Gateway, we are committed to providing great customer service. Your feedback really helps us improve our services and make a difference.

To find out more about how you can submit your feedback visit: www.communitygateway.co.uk/complaints-and-compliments

28/05/2026

We are inviting tenants to join us for our next Tenant Talk session on Wednesday 17th June where we will be discussing the different ways that we communicate with you.

The session will focus on our tenant newsletter Gateway News, our Annual Report and the other ways we share information with you.

The session will take place from 5pm to 7pm at our office at Harbour House. Free hot food will be served from 4:30pm, and we can arrange transport to and from the session for you if needed.

If you would like to come along and take part, please call 0800 953 0213 and select option 6 and ask for the Engagement Team. Alternatively, you can email us at [email protected] or complete the online form at www.communitygateway.co.uk/current-opportunities

27/05/2026

Eid Mubarak to our tenants, colleagues, partners and followers who are celebrating🌙⭐

We wish you and your loved ones happiness and prosperity on this blessed occasion.

27/05/2026

We've made it easier for you to find important information on our website when you need it.

Whether you are looking for information about our homes or services, our Resource Library is a clear and accessible way to direct you to the right place.

To take a look, visit www.communitygateway.co.uk/resources

26/05/2026

At Community Gateway, our tenants are at the heart of everything we do.

To deliver the best service, it is important that we understand what matters most to you. Over recent years, we have worked closely with tenants to develop our Customer Service Commitments and deliver our Service Transformation Strategy, helping to improve the way services are delivered across the organisation.

Building on this progress, we are now developing a Customer Experience Strategy which will outline how we will continue to deliver high-quality services.

Please take a few moments to complete this survey https://form.jotform.com/261193322495054 and share your experiences and expectations with us.

Your feedback will play an important role in shaping our future approach and helping us continue to improve our services.

As a thank you, all responses will be entered into a prize draw for the chance to win one of ten £25 vouchers.

22/05/2026

Do you know where your child is going to be this weekend?

We’re continuing to work closely with Preston Police following ongoing reports of anti-social behaviour involving groups of young people across Preston.

Many families have already received joint visits from our Community Safety Team and the Police regarding tenancy breaches and concerns linked to their child’s behaviour.

These visits will continue and where necessary, formal tenancy action may be taken.

If you have any information relating to anti-social behaviour in your area, please contact our Tenancy Management Team on 0800 953 0213 (option 5).

22/05/2026

IMPORTANT INFORMATION

Our phone lines will close for the Bank Holiday weekend at 5pm today.

The phone lines will re-open on Tuesday 26th May at 8am for the Repairs Team and 9am for all other teams.

For repairs that require emergency assistance, please call us on 0800 953 0213.

Click the link to find out more about what constitutes as an emergency repair - www.communitygateway.co.uk/repairs

21/05/2026

We will be sending a text message to all tenants this afternoon about our Customer Experience Survey, encouraging everyone to complete this and share their experiences with us.

Please be assured that this is a genuine text message from Community Gateway, but if you are still unsure and would like to confirm the validity of the text, please call 0800 953 0213 (option 6).

If you do not receive a text message but would like to complete the survey, click here: https://form.jotform.com/261193322495054

21/05/2026

Exciting times are ahead for Ribbleton with the launch of the City Council Pride in Place programme.

This is a great long-term opportunity for local people to help shape ideas and influence how investment is used in their area. The programme puts residents at the centre of decision-making, supporting projects that aim to improve the look and feel of Ribbleton, strengthen community connections and build local pride.

We are looking forward to seeing people from across the community get involved and help shape what happens next.

Learn more at www.preston.gov.uk/article/12161/Chair-Pride-in-Place-Scheme-Ribbleton-Preston

20/05/2026

Have your say - Tenant Satisfaction Measures (TSMs) survey

We are currently carrying out our TSMs survey and your feedback really matters.

The survey gives you the opportunity to tell us what we are doing well, where we can improve and how satisfied you are with your home and the services we provide.

How it works
• The survey is carried out independently by Service Insights Ltd
• Tenants are randomly selected and contacted by phone or post
• It only takes around 5 - 10 minutes to complete
• If you receive a paper survey, please return it within two weeks using the prepaid envelope
• If you are contacted by phone, you can complete the survey during the call.

You can find out more about the survey on our website - www.communitygateway.co.uk/community-gateway-news/tsm

Didn’t receive a survey? You can still share your feedback by completing our Customer Experience survey - https://statics.teams.cdn.office.net/evergreen-assets/safelinks/2/atp-safelinks.html

19/05/2026

At Community Gateway, we are proud to support

As part of our commitment to supporting tenants living with dementia, our colleagues have completed Dementia Awareness training.

The sessions have helped us build a better understanding of how to adapt our approach and offer a tailored, compassionate support to better assist our tenants living with dementia.

It is important to to make sure you or a loved one receive the right support. Find out more by clicking the link below

This information looks at common symptoms and signs of dementia, how it progresses and how to discuss your symptoms with your doctor.