08/08/2026
Help Someone Find a Way Forward
Free. Independent. Confidential. Here when people need us most.
Every day, local people come to Citizens Advice Solent East facing problems that can feel impossible to solve. They may be worried about losing their home, struggling to afford food or heating, overwhelmed by debt, facing problems at work, or trying to navigate the benefits system.
When someone has nowhere else to turn, we're here. But we can't do it without your support.
Your Donation Changes Lives
Citizens Advice Solent East is a local charity. Although many people believe Citizens Advice is fully funded by government, it isn't. We rely on grants, contracts and the generosity of supporters to keep our advice free for everyone who needs it.
Every donation helps someone receive expert advice at a time when it matters most.
It could mean:
A family avoiding homelessness.
Someone receiving the benefits they're entitled to.
A person escaping unmanageable debt.
An employee challenging unfair treatment at work.
An older person getting help to stay safe, warm and independent.
Sometimes a single conversation changes everything.
The Difference We Make Together
In the last year, with the support of our funders, partners and local community, we:
Helped more than 22,500 local people
Delivered over 95,500 pieces of advice
Resolved 90% of enquiries at first contact (where appropriate)
Secured more than £17.5 million in financial outcomes for local residents
Behind every number is a person whose future became a little more secure because someone was there to help.
Be Part of Someone's Story
No one should have to face life's biggest challenges alone.
Daphne's Story
To protect client confidentiality, Daphne's name and some identifying details have been changed.
After the death of her husband, Daphne came to Citizens Advice feeling uncertain about her finances. Although she had already used the Tell Us Once service, she had received letters from her Local Authority confirming her late husband's Housing Benefit and Council Tax Reduction claims had ended, and stating that an overpayment of Council Tax Reduction remained.
Our adviser explained the next steps, checked Daphne had the correct Council Tax single person discount, confirmed she had notified her Housing Association, and identified that she needed to claim her deferred State Pension as she was no longer entitled to Carer's Allowance for her husband. A full benefit check also showed she could be entitled to Housing Benefit, Council Tax Reduction and Pension Credit.
When Daphne's income changed from Carer's Allowance to her State Pension and her late husband's occupational pension, she returned to our drop-in service. We supported her to claim Pension Credit and advised her to return for further help with social tariffs once her award was in place.
With support from Citizens Advice, Daphne secured:
State Retirement Pension: £7,332
Housing Benefit: £6,344
Council Tax Support: £1,052
Pension Credit: £892
Total financial gain: £15,620
Whether you make a one-off donation, become a regular supporter, organise a fundraising event or encourage your business to support Citizens Advice Solent East, you'll be helping local people find practical solutions, regain confidence and move forward.
Together, we can ensure that everyone has somewhere to turn when they need advice most.
Please donate today. Every gift, whatever the size, makes a real difference.
https://gofund.me/eff3718f8
Thank you 💙
