09/09/2026
A job for everyone reading this, today if you can.
PAPYRUS went into administration on Monday and HOPELINE247 has stopped. If your organisation signposts to it, please edit that on your public facing information.
Check your noticeboards, your leaflets, your website, your induction packs and whatever your staff have saved in their phones. We looked this morning and found the old PAPYRUS numbers still published on live pages in over 50 places.
Below is what is available now:
For children and young people
Childline, under 19s, 0800 1111, free, 24 hours
The Mix, ages 11 to 25, text THEMIX to 85258, free, 24 hours
ChatHealth Norfolk, ages 11 to 19, text 07480 635060, Monday to Friday 9am to 5pm
Just One Number, Norfolk and Waveney, 0 to 25 and parents, 0300 300 0123, Monday to Friday 9am to 5pm. Advice, not urgent help
MAP, ages 11 to 25, 0800 074 4454, Monday to Friday 10am to 5.30pm. Advice and drop in, not a crisis service
For anyone, any age:
Samaritans, 116 123, free, 24 hours, every day of the year
Shout, text SHOUT to 85258, free, 24 hours, if you would rather not speak
NHS 111 mental health option, dial 111 then choose option 2, free, all day every day. This is the Norfolk and Suffolk urgent mental health line for all ages, answered by a mental health professional. It is what used to be called First Response
CALM, over 18s, 0800 58 58 58, free, 5pm to midnight every day, phone, webchat or WhatsApp
SANEline, 0300 304 7000, 4pm to 10pm every day
If someone is in immediate danger, call 999 or go to A&E.
Share far and wide.