National Energy Action

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National Energy Action National Energy Action (NEA) is the leading fuel poverty charity in the UK.

NEA began over 40 years ago when students at Durham University established a group of volunteers to install loft insulation in the homes of elderly local people. Their experiences led them to realise that there was a huge problem of people living in cold and unhealthy homes. Subsequently, working with Newcastle City Council, this project was replicated on a wider scale by putting together different funding streams to develop community insulation projects. On 18 May 1981, Neighbourhood Energy Action was formally launched as a development programme of the National Council for Voluntary Organisations. Since then NEA has grown into a national charity which employs almost 70 staff across sites in England, Wales and Northern Ireland. Our actions have brought real social change, enabling millions of vulnerable householders to access grants and assistance to help them heat their homes affordably; and ensuring that fuel poverty is now a key public policy concern.

Today is the International Day for the Eradication of Poverty. This year’s theme focuses on ‘Safe Housing for All.’ More...
17/10/2026

Today is the International Day for the Eradication of Poverty. This year’s theme focuses on ‘Safe Housing for All.’ More than 2.8 billion people worldwide face some form of housing inadequacy.

Across the UK, over 10 million households live in fuel poverty, unable to stay warm, safe and healthy because of low incomes, high energy prices and poor energy efficiency.

We’re pleased to see the United Nations calling for housing policies and systems that put human dignity, human rights, and people's needs at the centre.

We work with many fantastic organisations to upskill their teams to be able to support householders in their local communities. We also deliver advice directly in communities. In the last few weeks, we’ve been delivering events all across the UK to speak to households about how to stay warmer as the temperatures start to drop.

We’re proud to work to .

Three things we did this week 🚨 We held our Business Supporters Group Conference. We brought together key figures across...
16/10/2026

Three things we did this week 🚨

We held our Business Supporters Group Conference. We brought together key figures across the energy sector to make sure the energy transition and retrofit schemes work for low-income householders.

Through extensive customer engagement, in-home monitoring and evaluation, our Fairwater project has generated unique insights into how people use water and energy within their homes and how different interventions are experienced by different households. We held an event this week to share the learnings and insights from the programme.

We were pleased to be named runners-up at the National Energy Efficiency Awards. Our programme has directly supported local communities by bringing practical help to households most at risk from fuel poverty, cold homes and poor health. Thank you to all our partners who made this possible.

15/10/2026

We have three Retrofit hubs in Sheffield, Burnley and Oldham. Listen our Home Retrofit Consultant Gavin explain what the purpose of the hubs are and how they help households in fuel poverty.

All children deserve to live in warm and healthy homes, but in reality, over 6 million children in the UK live in fuel p...
15/10/2026

All children deserve to live in warm and healthy homes, but in reality, over 6 million children in the UK live in fuel poverty.

We’ve recently developed training to support frontline workers who work with expectant parents and families with children up to 16. The webinars can support frontline workers across education, healthcare, community and advice settings.

Learners will learn more about the impact cold homes can have on the development of children and find about how to support families who they may come into contact with.

Find out more about the course and register here: https://www.nea.org.uk/training-and-education/training-course-outlines/warm-start-healthy-futures-course/

Proudly supporting people to stay warm and safe at home. 💙
14/10/2026

Proudly supporting people to stay warm and safe at home. 💙

We're delighted that we came second place at the Energy Efficiency Awards on Friday in the Vulnerable Customer Support C...
13/10/2026

We're delighted that we came second place at the Energy Efficiency Awards on Friday in the Vulnerable Customer Support Campaigner of the Year category.

Our programme has directly supported local communities by bringing practical help to households most at risk from fuel poverty, cold homes and poor health. Rather than delivering support from a distance, the programme works through trusted local routes, including health services, social prescribers, community organisations and local delivery partners. This means residents who may not seek energy advice themselves can be identified and supported through professionals they already know.

Thank you to Cadent, Northern Gas Networks, SGN and Wales & West Utilities for making the programme possible. You can find out more about Warm Homes, Healthy Futures here: https://www.nea.org.uk/what-we-do/projects/warm-homes-healthy-futures/

We've received fantastic feedback on our training session about the Priority Services Register. The session was designed...
13/10/2026

We've received fantastic feedback on our training session about the Priority Services Register. The session was designed to help frontline staff identify vulnerable customers who may benefit from the Priority Services Register and to provide the knowledge and confidence to support them with registration and access to additional services. See what our learners said.

Our recent 'A Warm Homes, A Fair Chance' report highlighted teachers and educators as the fourth emergency service. Teac...
13/10/2026

Our recent 'A Warm Homes, A Fair Chance' report highlighted teachers and educators as the fourth emergency service. Teachers know that if their pupils live in cold, damp homes, it can impact their ability to do homework and attend school due to illness. Our Education team recently released our 'Fuel Poverty Aware Schools' badge, where we can work with you to identify signs of fuel poverty and signpost parents to support. If your school would like to get involved, please email [email protected].

You can read the full report here: https://www.nea.org.uk/publications/warm-home-fair-chance/

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Level 6, West One, Forth Banks
Newcastle Upon Tyne
NE13PA

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

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