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Newcastle City Council Housing Services

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All the latest news and information regarding council homes on behalf of Newcastle City Council.

This page is currently monitored Monday-Friday between 9.30-4.30pm. Formerly Your Homes Newcastle (YHN), this page is dedicated to the Housing Services operated by Newcaste City Council. NCC has more than 26,000 council homes, offering a variety of support and services to tenants. For more information on the help available, visit https://new.newcastle.gov.uk/housing/council-housing

Listening to our customers is one of the best ways we can make sure we’re delivering excellent customer service. We want to make it as easy as possible for customers to give us a compliment or complaint. Contact us about Council Housing complaints - https://new.newcastle.gov.uk/budget-policies-performance-data/policies/housing-policies/housing-complaints-policy/housing-complaints

Writing to us: Customer Experience Team, Newcastle City Council, Civic Centre, Barras Bridge, Newcastle, NE1 8QH.

22/10/2026

Keep your home safe – allow access for your annual gas safety check ⚠

A gas safety check is one of the most important ways we help keep you and your family safe at home.

If you're a Newcastle City Council tenant, we'll contact you when your annual gas safety check is due. These checks are a legal requirement and help ensure your gas appliances are working safely, reducing the risk of gas leaks, carbon monoxide poisoning and fires.

✅ Free of charge
✅ Carried out by qualified engineers
✅ Helps keep you, your family and neighbours safe

As part of your tenancy agreement, you must provide access for gas servicing and safety checks. When we contact you to arrange an appointment, please make sure you let our engineers in. If the appointment isn't convenient, contact us as soon as possible. We must complete safety checks within strict legal timescales.

By allowing access for these essential checks, you're helping to keep your home safe and making sure we can meet our legal responsibilities to protect all our tenants.

08/10/2026

We know some customers may be experiencing issues with our automated repairs system today.

We're sorry for the disruption. Our teams are investigating the problem and working hard to get things back up and running.

Thank you for bearing with us while we resolve the issue.

03/10/2026

Have your say on your home and community! 👋🏡

Over the coming months, some Newcastle City Council tenants will be invited to take part in our Tenant Satisfaction Measures (TSM) survey.

This national survey helps us understand what we're doing well and, importantly, where we need to improve. Your feedback helps shape the housing services you receive and holds us accountable to residents.

📅 During October, November and December, a random selection of tenants will be invited to take part.

Participation is completely voluntary and can be completed:
💻 Online
📱 By text or phone
✉️ By post
👥 In person

To carry out the survey independently, we've appointed Service Insights Ltd, Housemark and Fieldlocker.

If you're selected for a face-to-face interview, a Fieldlocker representative may visit your home. To help you stay safe:
✅ They will always carry official photo ID
✅ They will have a letter explaining why they're visiting
✅ They will never ask for money or bank details

If you'd like to verify a visitor's identity, you can contact us on 0191 278 7878.

💬 Your responses are anonymous and confidential. We won't know who said what, but what you tell us will help us improve services for tenants across the city.

Thank you for taking the time to share your views and help us make your homes and communities even better. 💛

18/09/2026

Shared ownership homes helping people get on the property ladder 🏡

We've built 17 brand-new shared ownership homes at Pottery Bank in Walker as part of our commitment to delivering new homes that meet the housing needs of our city.

The homes are now available through shared ownership which is a government-backed scheme that offers an affordable and flexible way to buy a home.

Two and three-bedroom properties are available, all built to a high modern specification with:

✅ Solar panels
✅ Air-source heat pumps
✅ Electric vehicle charging points

See the link in the comments to find out more and view the available properties 👇

12/09/2026

Have your say on plans for new homes in Newbiggin Hall 🏠

Come along to our community consultation event on Tuesday 15 September if you're interested in finding out more about the proposed Bedeburn and West Thorp new build development.

📅 Tuesday 15 Sept 2026
⏰ 3.30pm to 6.30pm
📍 Galafield Family Hub, NE5 1LZ

Find out more at https://new.newcastle.gov.uk/events/community-consultation-newbiggin-hall

11/09/2026

West Denton residents: have your say on proposed new housing in your area 🏠

We're holding a community consultation event on Monday 14 September for residents interested in finding out more about the proposed Apperley and Brockenheugh new build development.

📅 Monday 14 September 2026
⏰ 3.30pm to 6.30pm
📍 West Denton Community Centre, Hillhead Road, NE5 1DN

See the link in the comments for more information about the event and other ways to get in touch if you can't attend 👇

08/09/2026

Thinking about your next job? Come and have a chat with us! 🚀

You might be surprised by just how many different careers are on offer at Newcastle City Council.

This September, we’re heading out across the city with a series of free Jobs Roadshows, giving you the chance to meet our teams, find out more about the jobs we have available and ask questions about working for the council.

You’ll be able to chat directly with colleagues from areas including:
❤️ Health & Social Care
🅿️ Parking Services
☎️ Contact Centre & Customer Services
🧹 Facilities Services

And there could be even more teams joining us!

📍 Where and when?
📅 Monday 14 September | 10am–12pm
Riverside Community Health Project, Carnegie Building, Atkinson Road, NE4 8XS

📅 Wednesday 16 September | 10am–12pm
Newcastle City Library, Bewick Hall, 33 New Bridge, NE1 8AX

📅 Thursday 17 September | 10am–12pm
Walker Activity Dome, Wharrier Street, NE6 3BR

📅 Friday 18 September | 10am–12pm
Galafield Family Hub, Newbiggin Lane, NE5 1LZ

Whether you’re actively looking for a new role, thinking about a career change or simply curious about what we have to offer, come along and find out more.

👇 Book your place at one of our September roadshows. Check out the comments for how to do it

01/09/2026

Planning changes to your council home? Stop and check first! 🏡

Want to make improvements to your home? We want you to feel at home and you're welcome to decorate the inside of your property to suit your style. 🎨

However, before carrying out any alterations or improvements, you must get permission from our Housing Services team.

⚠️ Please don't start any work until permission has been approved. This includes projects that may seem minor but could affect the property, your safety, or future tenancy responsibilities.

Examples of work that requires permission before you begin include:
🔌 Installing additional electrical sockets
☀ Solar panels – including plug-in panels
🚗 EV charging points
📹 CCTV systems
🏠 Sheds, greenhouses, garages or conservatories
🛁 New bathrooms or showers
🍳 New kitchen units
🚪 Replacing doors or windows
🪜Stair lifts and adaptations
📡 Satellite dishes and aerials
🪵 Laminate flooring
🧱 Removing or building internal walls

⚠ Some alterations could disturb materials containing asbestos, so it's important to seek approval before carrying out any work.

📋 Planning permission and Housing Services permission are NOT the same thing. You may need one, both, or additional approvals depending on the work.

❗If permission is required but not obtained, you may be required to remove the alteration and restore the property to its original condition when you move out or be charged for reinstatement works.

✅ Apply for permission before starting any work by completing our Home Alterations Request Form. More info and a link to the form can be found on our website, 🔗 in comments .

If you're unsure whether permission is needed, speak to your Housing Services Officer before making any changes.

24/08/2026

Congratulations, Ava! 🌟

We're incredibly proud to celebrate Ava, one of our amazing involved customers, who has been awarded a £500 Learning & Skills Bursary from the Northern Housing Consortium.

At just 16 years old, Ava is studying A-Level Psychology, A-Level Law and Level 3 Criminology and plans to go on to university to pursue her dream of becoming a psychologist.

Living with hypermobility syndrome and Fibromyalgia, the bursary will help Ava purchase an iPad, making it easier to take notes digitally and support her studies during this important final year.

Ava's ambition is truly inspiring:

💬 "My goal is to help children and others who are victims of abuse and other violent crimes, to help them recover and heal and return to live a normal life. I want to show and inspire those who have been through trauma that they CAN heal with the right support, guidance and love."

Ava, your resilience, determination and compassion are remarkable. We can't wait to see what you achieve next. 💙

This year, three of our residents successfully secured bursary funding through the Unlocking Success scheme, and we're proud to support residents in accessing opportunities like these.

Interested in the benefits of becoming an involved customer, including skills, training and personal development support?

👉 Find out more https://new.newcastle.gov.uk/housing/have-your-say

31/07/2026

Help Shape Your Annual Report 📝🏡

Every year, Newcastle City Council’s Housing and Communities Directorate produces an Annual Report for tenants and leaseholders. The report explains how we're performing, how we're spending money, what improvements we've made, and how we're responding to tenant feedback.

As we begin planning this year's report, we'd like your help to shape it.

We've launched a short survey to find out:
• What information matters most to you.
• How you'd prefer to receive the Annual Report.
• Whether you've seen previous reports.
• What questions you'd like answered.
• How we can make future reports more relevant and useful.

We're also looking for tenants who would like to take part in a small engagement session during the week commencing 10 August, where we'll discuss the report in more detail and explore what good tenant reporting looks like.

Whether you're a regular involved tenant or have never read the Annual Report before, we'd love to hear from you.

Survey closes: Friday 7 August
Complete the survey here: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=wLSfsgQNn0q0YsEpSx4bRwV1mQ03-cRLr_dt6FM8ceNUMEo4Tkk2QlFBUVlCVVZLNk9NMkdDSThLWC4u
Read last year's Annual Report:https://new.newcastle.gov.uk/sites/default/files/2025-10/000007%20NCC%20Annual%20Report%202024-2025%20WEB_1.pdf

Your views will help shape the content of this year's report, due to be published in October, and ensure we're providing information that is meaningful, transparent and useful to tenants.

Have your say today and help us tell the story that matters to residents.

Address

Newcastle Upon Tyne
NE77LX

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441912787878

Website

https://new.newcastle.gov.uk/housing

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