Newcastle City Council Housing Services

Newcastle City Council Housing Services All the latest news and information regarding council homes on behalf of Newcastle City Council.

This page is currently monitored Monday-Friday between 9.30-4.30pm. Formerly Your Homes Newcastle (YHN), this page is dedicated to the Housing Services operated by Newcaste City Council. NCC has more than 26,000 council homes, offering a variety of support and services to tenants. For more information on the help available, visit https://new.newcastle.gov.uk/housing/council-housing

Listening to o

ur customers is one of the best ways we can make sure we’re delivering excellent customer service. We want to make it as easy as possible for customers to give us a compliment or complaint. Contact us about Council Housing complaints - https://new.newcastle.gov.uk/budget-policies-performance-data/policies/housing-policies/housing-complaints-policy/housing-complaints

Writing to us: Customer Experience Team, Newcastle City Council, Civic Centre, Barras Bridge, Newcastle, NE1 8QH.

πŸ‘‹ Out and about in your community! Our Housing and Repairs teams have been visiting neighbourhoods to raise awareness ab...
15/06/2026

πŸ‘‹ Out and about in your community!

Our Housing and Repairs teams have been visiting neighbourhoods to raise awareness about unscrupulous disrepair companies, helping to keep you informed and protected. We’re knocking on doors, offering:

βœ… on-the-spot inspections
βœ… help with reporting repairs
βœ… practical advice on managing damp and mould

πŸ“ Look out for us in Cowgate on Thursday 18 June

We’ll be visiting more areas soon, so keep an eye on our social channels for upcoming dates near you πŸ‘€

⚠️ Got an urgent repair issue?
πŸ“ž Call us on 0191 278 7878

We’re here to help.

Last chance to register!Don't forget, if you are looking for a career with Newcastle City Council within the Adult Socia...
11/06/2026

Last chance to register!

Don't forget, if you are looking for a career with Newcastle City Council within the Adult Social Care team to register via the link for the Recruitment and Information event being held at the Civic Centre tomorrow!

For more information and to register, click here πŸ‘‰ https://forms.office.com/Pages/ResponsePage.aspx?id=wLSfsgQNn0q0YsEpSx4bRymL70-NY35DhueBq6vrd2ZUMzJTM0lHMEFTRktNWU03SUNYMzM1V1pVNS4u

Looking for a rewarding new career? 🚨

Join us on Friday 12 June at Newcastle Civic Centre for our Adult Social Care Information & Recruitment Session.

πŸ’™ Open to ALL residents β€” not just council tenants!

Could you make a real difference every day? Our Reablement team is looking for people with:

βœ… Passion
βœ… Empathy
βœ… A desire to help others

No experience? No problem. Full training is provided.

Come along and discover:

✨ What it’s really like working in Adult Social Care
✨ Competitive pay, flexible hours & great benefits
✨ Career progression opportunities
✨ Support with applications on the day
✨ Interview skills workshops & mock interview practice
✨ One-to-one advice from our Employability Team

Hear directly from our team about what a typical day looks like, ask questions, and even get support to apply there and then.

πŸ“„ Bring your CV if you have one (but don’t worry if you don’t!)

This could be the first step towards a career where what you do truly matters.

πŸ“ Newcastle Civic Centre
πŸ“… Friday 12 June

Spaces are limited β€” come along and find out where a career in care could take you. Register to attend and find out the time of the session via the link in the comments πŸ‘‡

Looking for a rewarding new career?🚨Join us on Friday 12 June at Newcastle Civic Centre for our Adult Social Care Inform...
08/06/2026

Looking for a rewarding new career?🚨

Join us on Friday 12 June at Newcastle Civic Centre for our Adult Social Care Information & Recruitment Session.

πŸ’™ Open to ALL residents β€” not just council tenants!

Could you make a real difference every day? Our Reablement team is looking for people with:

βœ… Passion
βœ… Empathy
βœ… A desire to help others

No experience? No problem. Full training is provided.

Come along and discover:

✨ What it’s really like working in Adult Social Care
✨ Competitive pay, flexible hours & great benefits
✨ Career progression opportunities
✨ Support with applications on the day
✨ Interview skills workshops & mock interview practice
✨ One-to-one advice from our Employability Team

Hear directly from our team about what a typical day looks like, ask questions, and even get support to apply there and then.

πŸ“„ Bring your CV if you have one (but don’t worry if you don’t!)

This could be the first step towards a career where what you do truly matters.

πŸ“ Newcastle Civic Centre
πŸ“… Friday 12 June

Spaces are limited β€” register and find out the time of the session via the link below in the comments and find out where a career in care could take you πŸ‘‡

If you have any questions, contact our Employability Team:
πŸ’» [email protected]
πŸ“ž 07814 753088

Starting next week! πŸ‘¨β€πŸ”§Are you a Newcastle City Council tenant looking to kickstart your career? The Your Homes Your Job...
15/05/2026

Starting next week! πŸ‘¨β€πŸ”§

Are you a Newcastle City Council tenant looking to kickstart your career? The Your Homes Your Jobs (YHYJ) programme is your chance to gain hands-on experience and even secure a placement within the Council!

Ready to start a career in Facilities?
We have a number of roles across catering, cleaning and caretaking that could be perfect for you, even potentially fitting around your lives!

We have a three-week YHYJ course starting in June around these opportunities, with a guaranteed job interview on completion of the course.

Want to find out more? Come along to one of our YHYJ Information Days πŸ‘‡
πŸ“† Monday 18th May | St Martin's Centre, NE6 2RJ
πŸ“† Tuesday 19th May | Kenton Library, NE3 3QJ
πŸ“† Friday 22nd May | Newcastle Civic Centre, NE1 8QH
πŸ“† Tuesday 2nd June | Fenham Library, NE4 9XD

To book your place, you must be a Newcastle City Council tenant and should contact our Employability Team:
πŸ’» [email protected]
πŸ“ž 07814 753088
Or register here πŸ‘‰ https://forms.cloud.microsoft/pages/responsepage.aspx...

Please leave your name, telephone number, and a member of staff will get back in touch with you.

Let’s build your future together with

Creating job opportunities for council tenants!  🫢 Are you a Newcastle City Council tenant looking to kickstart your car...
11/05/2026

Creating job opportunities for council tenants! 🫢

Are you a Newcastle City Council tenant looking to kickstart your career? The Your Homes Your Jobs (YHYJ) programme is your chance to gain hands-on experience and even secure a placement within the Council!

Ready to start a career in Facilities?
We have a number of roles across catering, cleaning and caretaking that could be perfect for you, even potentially fitting around your lives!

We have a three-week YHYJ course starting in June around these opportunities, with a guaranteed job interview on completion of the course.

Want to find out more? Come along to one of our YHYJ Information Days πŸ‘‡

πŸ“† Monday 18th May | St Martin's Centre, NE6 2RJ
πŸ“† Tuesday 19th May | Kenton Library, NE3 3QJ
πŸ“† Friday 22nd May | Newcastle Civic Centre, NE1 8QH
πŸ“† Tuesday 2nd June | Fenham Library, NE4 9XD

To book your place, you must be a Newcastle City Council tenant and should contact our Employability Team:
πŸ’» [email protected]
πŸ“ž 07814 753088
Or register here πŸ‘‰ https://forms.cloud.microsoft/pages/responsepage.aspx?id=wLSfsgQNn0q0YsEpSx4bR2W2MxtgqAJOqpHvPv_WTNJURVRTVEQxNEVUWEdOS0hPSDkzS00zQzNFMS4u&origin=lprLink&route=shorturl

Please leave your name, telephone number, and a member of staff will get back in touch with you.

Let’s build your future together with

01/05/2026
Housing Services drop in sessions πŸ“… You can find the full list of days, times and locations to drop in and speak to our ...
29/04/2026

Housing Services drop in sessions πŸ“…

You can find the full list of days, times and locations to drop in and speak to our Housing teams on our website. Contact details, including email and phone numbers, are also available πŸ“žβœ‰οΈ

Please note that the drop in sessions at Fenham Library and Walker Library are no longer running.

See the link in the comments for a full list πŸ‘‡

15/04/2026
πŸ”” Doorstep safety – always ask for IDWe’ve been made aware that disrepair claims companies are visiting homes in Newcast...
02/04/2026

πŸ”” Doorstep safety – always ask for ID

We’ve been made aware that disrepair claims companies are visiting homes in Newcastle pretending to work for Newcastle City Council. They do NOT work for us.

Our staff will always wear official photo ID.

If someone visits your home claiming to be from the council, you can call 0191 278 7878 to confirm their name and job title before letting them in.

πŸ‘ Genuine staff and contractors will always be patient while you check.
🚫 If you’re unsure, don’t let them in.

If you’re approached by a disrepair claims company, please be aware of the risks.

πŸ‘‡ Read more in the comments.

🚨 Be cautious of disrepair claims companies 🚨We’ve been made aware that some claims management companies are using intim...
18/03/2026

🚨 Be cautious of disrepair claims companies 🚨

We’ve been made aware that some claims management companies are using intimidating tactics to pressure residents into raising disrepair claims β€” even when tenants don’t want to.

Mr B told us he felt forced into starting a claim. He reported that 4 men from a claims company entered his home, sat down for hours, and did not carry out any inspection of the property. Mr B said he never signed any paperwork authorising a solicitor and is now trying to leave a legal contract he says he did not knowingly enter in to.

If anyone approaches you at home or pressures you to make a claim:

βœ”οΈ You do NOT have to let them in
βœ”οΈ You do NOT have to sign anything
βœ”οΈ You have the right to say no
βœ”οΈ Contact us directly on 0191 2787878 to report repair issues β€” we’re here to help

Address

Newcastle Upon Tyne
NE77LX

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441912787878

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