18/08/2026
Have Your Say: Tenancy and Estate Management Survey
We're reviewing how we manage your tenancy, your scheme and your neighbourhood — and we want your feedback to shape it.
Take the survey now: https://forms.cloud.microsoft/e/6qcpkyh7Ye?origin=lprLink
(takes about 10–15 minutes)
Why we're asking
This year, tenants have told us a lot — through our 2025/26 Tenant Satisfaction Survey, our Annual Complaints and Service Improvement Report, and a scrutiny session with our Tenant Quality Panel in June. A few themes kept coming up:
- The standard of grounds maintenance, cleaning and window cleaning
- How clearly we communicate about contractors and what to expect from them
- Whether home visits feel helpful and supportive
- How anti-social behaviour is handled
We're now reviewing our Tenancy and Estate Management Policies, and this survey is how a much wider group of tenants — not just those who come to panel meetings — gets to shape that review.
🗣️ You said, we did
Some things have already changed because of feedback tenants have given us:
- You said contractor work was inconsistent → we did reinstate annual contractor performance appraisals and introduce monthly scheme walkabouts.
- You said communication about contractors was unclear → we did start sharing cleaning and grounds maintenance schedules, so you know what to expect and when.
- You said our Tenant Quality Panel felt too formal → we did relaunch it as Tenant Voice, with a simpler way to get involved.
📄This survey is the next step. It asks about the specific things tenants have raised — from fly-tipping and bin cleaning to the frequency of home visits and how well we close the loop on your feedback.
What's in it
The survey covers:
1. Your home and neighbourhood
2. Estate and neighbourhood management (inspections, grounds maintenance, fly-tipping)
3. Home visits
4. Repairs advice and contractor communication
5. Cleaning and window cleaning
6. Anti-social behaviour and feeling safe
7. Communication and accountability
8. Your top priorities
There's also a short, optional section at the end to help us check services are working equally well for everyone.
🏆Prize draw🏆
Everyone who completes the survey — online or by post — before 15th September 2026 will be entered into a prize draw for one of five £30 shopping vouchers.
Your answers are confidential
Responses are reported anonymously and only ever shared as a summary. We'll publish what you told us — and what we did about it — on this website and in the tenant newsletter, in a future "You Said, We Did" update.
Prefer to complete it on paper?
A postal version of this survey, with a freepost return envelope, has also gone out to all tenants. You only need to complete it once — by post or online.
https://forms.cloud.microsoft/e/6qcpkyh7Ye
