28/04/2026
Thank you for raising awareness of Usher alongside your everyday work.
So much is possible with knowledge:
https://www.facebook.com/share/18Zvy4YP9h/?mibextid=wwXIfr
AI isn’t new. We’ve been giving instructions to it for years.
“Hey Siri, what restaurants are nearby?”
What’s changing now isn’t that we use AI, but how much initiative we give it. With agentic AI, autonomous agents and self‑driving commerce, AI isn’t just responding to requests anymore. It’s starting to plan on our behalf.
Instead of asking for nearby restaurants, AI could choose a place, check availability, book the table and add it to your calendar.
From a disabled user’s perspective, that shift really matters.
Agentic AI has the potential to reduce interaction barriers by taking on multi‑step tasks for us. That means less time navigating inconsistent, and often inaccessible, interfaces.
Done well, it could:
- Learn user preferences, like simpler layouts or slower pacing
- Adapt content in real time
- Switch between text, audio and visual summaries
This could be especially powerful for people with cognitive disabilities, neurodivergent users, and people with combined sensory impairments.
It sounds promising. But this is where we need to stay grounded, because many digital services are still inaccessible by design. And AI can’t fix that.
When AI is layered on top of inaccessible products, we’re not removing barriers. It can also introduce new risks, like misinterpreting content or intent, reducing transparency, or taking control away from the user.
If people are relying on AI to navigate journeys that weren’t built with accessibility in mind, there’s a real risk of reinforcing the very barriers we’re trying to remove. Accessibility is about independence, control and trust.
Done right, AI can support those things. But if we’re not careful, it can undermine them too.
Agentic AI might smooth over cracks...But it won’t repair the structure. That’s up to all of us!
I’m speaking more on this today here in Stockholm, wish me luck!
Image description:
Molly walks through Nexer’s Stocholm office. Molly walks with her red and white striped cane symbolising deaf blindness, she wears her Meta. glasses and holds her laptop under her arm. Molly has dyed ginger hair and a crochet vest and jeans and doc marten doc clogs.
