We provide effective information, advice and signposting for people to support their choices about health and social care services. Our mission is to ensure we are:
•Accessible, inclusive and representative of the local community
•Well known, professionally managed and organised
•Built on existing knowledge and expertise, using partnerships and collaborations to provide high quality functions and
services
•Independent and for the benefit of the whole community
•Influential respected and trusted by local people, decision-makers and service providers
Healthwatch Luton will:
Engage with the full range of local communities across Luton to enable them to access information and make their voice heard
Work in collaboration within existing networks including neighbouring Healthwatch organisations Gather people's views and represent people's views in order to influence decisions
Offer a signposting service that will enable people to take more control of their own health, treatment and care, and understand and use the increased choices available to them
Promote, support and enable local people to be involved in and monitor local health and social care services
Use its power to Enter and View (including unannounced visits where there is sufficient justification) to all publicly funded health and social care services in Luton, providing support for adults
Make reports and recommendations about services known to commissioners, providers and regulators of health and social care services in Luton
Make recommendations to Healthwatch England committee, which may include advising the Care Quality Commission about special reviews or investigations to conduct
Refer matters to the local Overview and Scrutiny Committee
