19/06/2026
"Warm referral" isn't a jargonistic term; it means exactly what it says on the tin. Referrals between services should be handled warmly. With consent, information about an individual's circumstances is shared with referral partners so that, when initial conversations occur, they aren't left having to relive trauma or explain themselves time and time again.
Just another small piece in a larger puzzle here at NPFB, as we strive to ensure every person's food crisis is handled with care and compassion. 🧩