To help you get the most out of our page, please take a look at our guidelines below.
** Getting in touch **
If you have a question about anything to do with caring for your child, you can send us a private Facebook message. It will be automatically picked up by our chatbot, who will guide you through our website to help you find the information you need. If you want further support, the chatbot
can put you in touch with one of our advisers if they are available. You can also speak to our advisers by calling our freephone helpline on 0808 808 3555. Our lines are open Monday to Friday from 9.30am to 5pm.
** Getting involved **
We’d love you to get involved in the discussions happening in our online community. Sharing tips and advice can be a great way of finding support and making friends. To join our private Facebook community for parent carers, just answer the three membership questions and one of our moderators will let you in: facebook.com/groups/ContactFamiliesGroup
We want our Facebook community to be supportive, respectful and useful for people, so we ask that posts don’t contain swear words; aren’t abusive to us or other users; don’t attempt to intentionally hijack or ‘troll’ discussions; and do not promote any commercial interests, research opportunities or petitions, surveys or donation requests. We may hide or remove posts that don't abide by these community standards or block offending users.
** Page moderation and confidentiality **
This page is moderated by our digital team Monday-Friday, 9.30am-5pm. To read about our commitment to confidentially, please visit our helpline page: contact.org.uk/helpline