02/06/2026
Accountability to affected communities (AAP) involves many things, including ensuring there are feedback and complaints mechanisms that enable two-way communication. These systems can help humanitarian organisations not only receive and respond to information but also learn from it and adapt their programmes accordingly.
Sarah Amulo, Ahmed Assayr Gelle, Abdihalin Abdifatah Reshid and Rehema Bashir Haji from Action Against Hunger Somalia reviewed their feedback and complaints mechanisms to better understand how men and women use these systems, why they prefer certain feedback channels over others and how their engagement affects outcomes.
The article highlights that as the reset pushes for greater efficiency, localisation and accountability, there is no one-size-fits-all approach. For example: a system that works well for women may simultaneously overlook men because of differing gender roles and livelihood patterns. The authors argue that to strengthen true accountability, effectiveness depends not just on a system's existence but on understanding exactly whose voices it amplifies.
Read the full article here.
This article explores why women engage more with feedback mechanisms and what this means for accountability, localisation and humanitarian effectiveness.