26/08/2026
Adele’s Journey: From Coordinator to Confident Leader Through CMI Level 5
Adele recently completed Attend Academy’s CMI Level 5 course—a step she describes
as pivotal in reshaping both her confidence and her leadership identity.
Early Career and Professional Background:
Adele began her career in the army before transitioning into the education sector, where she spent 15 years. Over time, she moved into volunteer coordination, a role she held
across several organisations. Her experience eventually led her to her current position
in HR, where she oversees all volunteer coordinators within her charity, develops new volunteering policies, and manages the growing volume of paperwork that comes with a
rapidly expanding organisation.
“It’s a charity that’s grown really quick, but hasn’t quite caught up with all the paperwork
or new stuff they’re putting in place,” she explains.
Why She Chose the CMI Level 5 Course:
After many years in coordination roles, Adele felt it was time to stretch herself professionally. She wanted a “higher level qualification” and to “up [her] game a little bit,” recognising
that her responsibilities were expanding and that she needed stronger leadership and management foundations to support others effectively.
How the Course Transformed Her Confidence:
As she progressed through the course, Adele found herself developing not just new skills, but a new sense of authority in her role. “It’s really helped me with the legal side of it… not just managing the volunteers, but creating structure,” she says. “I support all the other volunteer coordinators in the
company… so the fact that I’ve done that course makes me a lot more confident in giving that guidance out as well.”
Adele had always viewed herself as someone with low confidence—certainly not a leader. Completing the CMI Level 5 changed that. “Now the course has given me that sort of voice,” she says. “I’ve even challenged things within the company and changed guidance for managers. I’ve actually written guidance
for managers.”
Her Experience on the Course:
Despite initial nerves, Adele found the learning environment far more approachable than she expected. “The course leader was lovely, really supportive. We did units in little chunks and it was
more relaxed and structured that way. It was a good experience.”
Adele’s Advice to Future Learners:
Looking back, Adele wishes she hadn’t been so intimidated at the start. Her message to others considering the course is simple: be open, be relaxed, and trust the process.