Parliamentary and Health Service Ombudsman

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Parliamentary and Health Service Ombudsman

We investigate complaints about the NHS in England, UK government departments and public bodies. Our service is free, fair and independent.

We investigate complaints about the NHS in England, UK government departments and public bodies, including museums.

13/04/2026

We believe complaints have the power to reveal the truth, create lasting change and inspire a better relationship between people and public services.

Our caseworkers are passionate about making a difference. It's great to hear positive feedback from people they've helped. Here's what one person who brought their complaint to us had to say.

27/03/2026

We demoed our AI-powered thematic dashboards to MPs and stakeholders in Manchester this week — exploring trends in NHS and government complaints and the potential for coordinated work on constituency issues.

24/02/2026

What makes a complaints service work for everyone? 🎧

In our latest podcast, Sadia Mir from our Public Engagement Advisory Group shares how bringing together people from all walks of life helps us improve our service for those who need it most.

🔗 https://orlo.uk/vpyiY

11/02/2026

Hospital staff asked a 16 year old to tell his Deaf mother that her father may not survive the night, because no BSL interpreter was provided.

We're urging healthcare leaders to make sure patients and families can access services without facing barriers.

https://orlo.uk/YhoCu

02/02/2026

In our new Prioritising blog from Dr Tony Dysart, we explore:

- two cases involving patients with disabilities and the improvements one Trust has made
- key themes emerging from our casework
- the latest patient safety news

Read more: https://orlo.uk/S1a7G

28/01/2026

Yesterday we held a drop-in session for MPs and their offices in Portcullis House. We discussed the role of the Ombudsman, the complaints process and how we help improve public services for their constituents.

14/01/2026

Following our investigation into the death of a 67-year-old woman, we've asked Mid and South Essex NHS Foundation Trust to review its cancer wait times.

The Trust has now committed to an action plan to reduce delays in diagnosis and treatment.

https://orlo.uk/uCaE4

29/12/2025

As 2025 draws to a close, we’re looking back on some of our work over the last year. From reports, to podcasts, to media coverage...

Find out more in the latest edition of our newsletter. Why not subscribe so you don’t miss any of our news in 2026?: https://content.govdelivery.com/accounts/UKPHSO/bulletins/400188d

16/12/2025

A 45-year-old disabled man could still be alive if he'd been given antibiotics earlier, we’ve found. He died avoidably from sepsis after waiting 34 hours for treatment.

Over the last five years, we've seen complaints about more than double: https://orlo.uk/jefRi

24/11/2025

AI can be a useful tool to help you submit your complaint to us. But make sure you:

- keep it simple
- stick to the facts
- use your own words.

For more advice: https://orlo.uk/KWTSz

21/11/2025

It was great to host a Complaints Champions workshop for RNID at our offices in Manchester this week.

We explored the role of the Ombudsman, the barriers people face when making complaints and how we can work together to help tackle them.

20/11/2025

Thinking of using an AI tool to help you submit your complaint to us? Make sure:

- you keep it simple
- you stick to the facts
- it’s in your own words.

For more advice on using AI visit: https://orlo.uk/pjSth

Address

London

Telephone

+443450154033

Website

http://www.ombudsman.org.uk/

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