TaxAid

TaxAid We are a UK charity who offers free, confidential tax advice to people on low incomes.

We help people who are facing tax difficulties and problems that they have not been able to resolve with HMRC. Call our tax advice helpline: 0345 120 3779
Opening times are Monday – Friday: 9 am – 5 pm
If you call and we are not available please leave a message and we will get back to you as soon as we can.

If you’re feeling unsure about tax, a good starting point is getting clear information about your own situation – and kn...
11/03/2026

If you’re feeling unsure about tax, a good starting point is getting clear information about your own situation – and knowing where to go for help.

Our website has straightforward guidance on common issues, such as:

➡️ Self Assessment
➡️Tax codes
➡️Tax bills
➡️Pensions and tax

Plus, guidance on what to do if something doesn’t look right.

We’re backing to let people know that there is trusted guidance and support available.

Find out more about the information and support we offer: https://ow.ly/q6aa50Yr7IQ

Anil lost his job. Shortly after, he experienced mental health issues. Then a tax bill arrived.By the time he was able t...
03/03/2026

Anil lost his job. Shortly after, he experienced mental health issues.

Then a tax bill arrived.

By the time he was able to deal with his tax, he owed £6,705 in penalties he didn’t understand.

We stepped in. We listened. We appealed.

The debt was wiped out and Anil got the fresh start he was ready for.

Read Anil’s story: https://ow.ly/ALOc50YegkC

Need last minute help with your Self Assessment tax return? Here's where to find support➡️ https://ow.ly/zrHR50Y4N4n
28/01/2026

Need last minute help with your Self Assessment tax return? Here's where to find support➡️ https://ow.ly/zrHR50Y4N4n

The Self Assessment deadline, Saturday 31 January, is fast approaching. But there's no need to panic - take a look at ou...
13/01/2026

The Self Assessment deadline, Saturday 31 January, is fast approaching. But there's no need to panic - take a look at our handy guide to help you find the help and support you need: https://ow.ly/pgsw50XW1s1

Angela's dad passed away during the pandemic. She went through a divorce. Her sister had a stroke, from which Angela hel...
09/01/2026

Angela's dad passed away during the pandemic. She went through a divorce. Her sister had a stroke, from which Angela helped her recover. Her employment status changed from self-employment to apprenticeship and back to self-employment.

Then she found herself with a tax bill that she didn't understand and couldn't pay.

That's where we came in. We untangled the problem, leaving Angela with a correct tax bill of £587 and a way to pay it - and move forward.

Read her story: https://ow.ly/FPS950XSk15

If you need to speak to us over the holidays, here’s when the helpline will be open.22–23 December: Open as usual, 9am–5...
19/12/2025

If you need to speak to us over the holidays, here’s when the helpline will be open.

22–23 December: Open as usual, 9am–5pm
24 December: Open until 2pm
25 December – 1 January: Closed
From 2 January: Open as usual, 9am–5pm

From everyone at TaxAid, we wish you a happy and peaceful festive season.

Tax is changing from April 2026.If you’re a sole trader or landlord with turnover (gross income before expenses) of more...
16/12/2025

Tax is changing from April 2026.

If you’re a sole trader or landlord with turnover (gross income before expenses) of more than £50,000 a year, you’ll need to send quarterly updates to HMRC using recognised software. This threshold will drop to £30,000 in 2027 and then £20,000 in 2028.

This new system is called Making Tax Digital. We know change can be challenging, but we’re here to help you get used to the new system.

Find out more on our website: https://ow.ly/JtF650XImjl

In July this year, we merged with Tax Help for Older People making TaxAid Britain's single strongest voice for tax suppo...
03/11/2025

In July this year, we merged with Tax Help for Older People making TaxAid Britain's single strongest voice for tax support.

We might look different, but we're still the same team of experts here to help, because when you're struggling to pay your tax bill, the last thing you need is another one from your tax adviser.

Take a look at our website to find out more: https://taxaid.org.uk/

"I just want to thank everyone who had a hand in helping to complete my paperwork, the calls, actually listening to me a...
14/10/2025

"I just want to thank everyone who had a hand in helping to complete my paperwork, the calls, actually listening to me and not just rushing me off the phone. I truly appreciate your kind way and commitment to ensuring I didn’t have this stress hanging over my head. Thank you all so much."

Our support is highly rated by the people we help. Find out more about our work: https://taxaid.org.uk/

Jeremiah was 88 years old when we first heard from him about his tax problem. His vulnerabilities in addition to his age...
01/10/2025

Jeremiah was 88 years old when we first heard from him about his tax problem. His vulnerabilities in addition to his age, meant he had had difficulty understanding his tax position and what he needed to do to resolve it.

His tax-related problems had started many years previously. When he was 65 his State Pension was cancelled by the Department of Work and Pensions because they did not have an up-to-date address. Jeremiah got by without his pension for several years, living off money from a house sale. It wasn’t until Jeremiah was 83 that he sought help from Maxine, a Housing Support Officer, and she helped him to reclaim his State Pension.

When his pension was reinstated he received a large lump sum payment, to cover the years that he had not received his pension. The large payment meant that Jeremiah would need to complete a Self Assessment tax return, something he had not done before.

Unfortunately, Jeremiah, having moved again, did not receive the letters telling him that he needed to fill out a tax return and as a result, he incurred a late filing penalty of £1,600 and a bill for over £30,000 in tax, even though he had already made tax payments to HMRC.

Jeremiah and Maxine got in touch with us, and we worked together to gather information on Jeremiah’s financial situation. During our work we discovered that the £30,000 tax bill was incorrect and rather than a tax bill of over £30,000, Jeremiah was owed a repayment of some of the tax already paid which amounted to just over £26,000. The financial and emotional benefit of this was greatly appreciated by Jeremiah.

Address

30 Monck Street
London
SW1P2AP

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+443451203779

Website

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