11/08/2026
THAMES WATER UPDATE
Progressing: The team are currently fixing the issue
The following postcodes may be affected:
• E10
• E11
• E17
• E18
• E4
• IG10
• IG2
• IG4
• IG5
• IG6
• IG7
• IG8
• IG9
• RM4
11 August, 9:30am
We're sorry to customers whose water supply is still affected this morning. Our teams are working tirelessly in extremely difficult circumstances to fix the broken pipes in the area. Unfortunately, they are proving to be more difficult to repair than at first thought.
We're sorry for the delay in getting your water flowing and appreciate how difficult and frustrating it is to not have water flowing at your taps. Progress is being made with the repairs at both Chigwell Road and Daisy Road, we're also bringing in extra teams to work on other broken pipes in the area. We'll be working 24/7 to get things fixed.
Our bottled water station is now open and will remain open until 21:00 tonight: We'll update here with a further bottled water station once it is confirmed open.
Fairlop Ice Kingdom, Fairlop Road, Ilford, IG6 3HN
We're sorry for the delay in getting your water flowing and appreciate how difficult and frustrating it is to not have water at your taps. We politely ask that respect be shown to our colleagues at the bottled water stations, they're there to help.
Thank you for your continued understanding and patience as we work to fix things.
We’ll provide another update by 11 August, 1:00pm
Our teams are making good progress with the repair at Chigwell Road, which will support our efforts to restore water supplies overnight. Repairs at Daisy Road are also ongoing.