30/09/2026
What sets TBYM apart
➡️ We make support available through multiple channels
People can access trained volunteers through messaging, voice and video, rather than being restricted to a single method of communication.
➡️ We offer dedicated, appointment-based mental health support
Rather than relying solely on an immediate-response model, TBYM’s service is primarily appointment-based, giving people a scheduled period of dedicated attention from a volunteer.
➡️ Our support is completely free
TBYM does not charge people to access its support service, and no referral is required.
➡️ We support people without requiring a referral
People can access TBYM directly rather than needing to come through a GP, NHS service, school, employer or another organisation.
➡️ We are volunteer powered
➡️ We provide a route for organisations to refer people into support
Through MHSS Refer, organisations can refer individuals directly into TBYM’s support service using a dedicated system.
➡️ We’re designed to sit alongside the wider mental health system - providing support to people who may be waiting for other services, without attempting to replace clinical or statutory services.
➡️ We meet people where they are.
The service is built around giving people different ways to communicate and letting them choose what feels most accessible to them.
➡️ We combine human connection with digital accessibility.
➡️ We have built a national service from a volunteer-powered model.
➡️ We built one of the UK’s most accessible volunteer-led support models, bringing messaging, voice and video together in one free service.