28/08/2025
Cllr Will Cooper introduces the Housing annual report to residents 2024/25:
"Welcome to our Housing Annual Report to Residents. This publication aims to give you, our tenants and leaseholders, a round-up of the Housing Service’s performance in 2024/25. If you want to understand how the service works and what the challenges are, this is a great place to start.
"It’s not all good news. There are challenges, and many of you will have first-hand experience of being frustrated or let down when trying to get a problem resolved. I hope this report will show that we know what the problems are, and the service is focused on fixing them. There is still a lot to do, but we are moving in the right direction.
"I do want to highlight two big steps the service took during 2024/25.
"Firstly, a new Resident Engagement Strategy was put in place after working with residents from across the borough to hear what you want. As a result, we’ve started running roadshows and repairs open days to give you the chance to speak to us in person. We’ve also got a variety of forums and panels if you are keen to get more involved – it’s all about making sure your views and experience help us to improve and shape the service.
"Secondly, last year we arranged for independent surveyors to visit every building we manage and inspect over 80% of tenants’ homes. I want to thank you for giving access to our surveyors for this huge project. The results have already been used to plan where refurbishment is needed for the next five years and beyond, which is a very important first step to improving the overall condition of housing in Lewisham. The Council has committed nearly £70m per year for the next five years to make these plans a reality.
"Over the past year I have visited countless Tenants and Residents Association meetings, roadshows and repairs open days and met hundreds of residents, and I want to thank you for your engagement and desire to improve where you live and work with us to make our housing services as good as possible."
William Cooper
Cabinet Member for Better Homes, Neighbourhoods and Homelessness
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