28/09/2026
A long-serving switchboard supervisor at Liverpool Heart and Chest Hospital (LHCH) is sharing her own poignant story ahead of World Heart Day tomorrow (29 September), after switching roles from coordinating care to receiving it when colleagues fought to save her life following a heart attack at work one year ago.
What started as a normal working day for Pat Ward, 70 years, from Knotty Ash, quickly became a life-threatening emergency.
Pat, who has dedicated almost five decades of service to LHCH in various roles, from hygiene assistant to her current position leading the switchboard, was travelling the short distance from home to work by taxi, when she began to feel unwell.
The first sign was pain in her jaw, but the symptoms rapidly worsened.
Pat recalled: “I arrived on switchboard and told my colleague Debbie that I felt unwell. By now I had jaw and chest pain which had gradually worsened, and it started to feel like my chest was caving in.
“I remember saying to Debbie, ‘I think I’m having a heart attack’, and the rest doesn’t feel real now. It was like a bad dream.”
In a remarkable turn of events, the switchboard team responsible for coordinating emergency responses across the hospital suddenly found themselves at the centre of one.
Recognising the seriousness of Pat's condition, her close friend and colleague Debbie immediately issued a Medical Emergency Team (MET) call, triggering an urgent response from specialists across the hospital.
Among the first clinicians to arrive was Elcy Varughese, Advanced Nurse Practitioner in Cardiology.
Elcy said: “I knew when I saw Pat that she was having a myocardial infarction (heart attack) and we took her straight to the Cath Lab where she was met by the specialist team.
“The medical team assessed Pat and within minutes they were performing an emergency primary percutaneous coronary intervention procedure (PPCI).”
A PPCI is the gold-standard emergency treatment for the most serious type of heart attack where a coronary artery is completely blocked. It rapidly unblocks a coronary artery to restore blood flow and to minimise heart muscle damage. This has been shown to significantly improve survival rates, as well as to reduce complications.
Thanks to the swift actions of the emergency team, including Dr Jonathan Hasleton, Consultant Cardiologist and Dr Hasan Ahmad, Specialist Registrar, Pat’s procedure was a success, and she has made a full recovery.
Read the full story on the news section of our website (link in bio).