The Mobile Help Hub

03/06/2026

For those who do not know, I am one of the co-hosts for Frequency Lichfield and we had our second event ever on the 1st of June!

It was an amazing night featuring some great speakers, craft beer and amazing pizza 🍕

Here are just a few photos from the event including my presentation on how The Mobile Help Hub got started, and what services I provide.

Including-
-Digital skills tutoring with phones, tablets and laptops
-Scam prevention
-Mobile and broadband contract advice
-Support with online services/apps such as the NHS app
-Problem solving regarding online bills, device settings
and accessibility settings
-Services such as data transfers and number porting for new devices

Big thank you to The Hub at St Mary's for attending my talk and the event ❤️

29/05/2026

Saw my social prescriber client again today as she's having issues with the NHS app.

It was complicated issue where I ended up calling a customer service number to get her security question reset. Without this she would not be able to read messages for her next hospital appointment which is critical.

If you know anyone struggling with the NHS app, please drop me a message as I'd be happy to help and there must be loads of people in the same boat.

28/05/2026

Had a nice outside one to one session today, met a customer at the hedgehog to get some things sorted.

The customer works for the NHS and was struggling to apply for her driving permit online, as the website was fairly complicated.
Therefore I assisted her in registering for an account and then applying for a permit successfully.

The customer then expressed interest in having a potential second number for a business.
She was shown cheap SIM only options that could be cancelled at any point, and how to go about obtaining it online or in a store.
Finally, I explained how she can get both of her numbers on the same phone via an ESIM, saving her from buying a brand new phone just for the new number 👌

25/05/2026

Hi ,

Davide Cioffi has written about the vital community work carried out by the Mobile Help Hub, after meeting with its founder, Adam Stamps.

Davide says that “in a world where many services are becoming increasingly digital and impersonal, the Mobile Help Hub offers something refreshingly direct: real people helping real people in their own community.”

Full story link in the comments.

19/05/2026

❤️

HOPE WEEK TAKEOVER ✨

Today we’re giving a big shout out to Adam Stamps and the brilliant work he does through The Mobile Help Hub. 📱💛

Adam set up the service to help tackle digital exclusion in the Lichfield community - supporting people to feel more confident and connected in a world that’s increasingly online.

From helping with NHS apps and accessibility settings to spotting scams, sorting mobile contracts and offering one-to-one tutoring, Adam’s been helping people navigate tech without the stress.

Since last year, he’s expanded his support even further, working with retirement complexes, local societies and individual sessions across the community.

Hope doesn’t always have to be huge gestures - sometimes it’s patiently helping someone understand technology, avoid a scam, or feel more connected to the world around them.

19/05/2026

Another great one to one with Brian again today.
Brian had talked to me previously about his difficulty fetching shopping and the struggle of carrying heavy items back and forth.

Therefore today we focused on getting his Sainsbury's shopping delivered online. By the end of the session Brian had placed an online order coming for this Saturday, saving him a lot of time and stress in the far future. Well done to Brian!

I also had an interesting one to one last Saturday, as it was my first referral from a GP social prescriber. The lovely lady in question was having trouble logging into her NHS app, which she desperately needed to order her prescriptions and send blood work.

By the end of the session I provided her step by step instructions on how to log in the app, as well as turning off features such as security codes to make the process easier for her.
While there I also sat with her for reassurance while submitting her online medical forms.

Just a reminder for those who haven't seen my sessions at have now moved to the 1st and 3rd Friday of the month, from 11am-12pm. Please drop me a message or email for any queries on [email protected]

19/05/2026

Another great one to one with Brian again today.
Brian had talked to me previously about his difficulty fetching shopping and the struggle of carrying heavy items back and forth.

Therefore today we focused on getting his Sainsbury's shopping delivered online. By the end of the session Brian had placed an online order coming for this Saturday, saving him a lot of time and stress in the far future. Well done to Brian!

I also had an interesting one to one last Saturday, as it was my first referral from a GP social prescriber. The lovely lady in question was having trouble logging into her NHS app, which she desperately needed to order her prescriptions and send blood work.

By the end of the session I provided her step by step instructions on how to log in the app, as well as turning off features such as security codes to make the process easier for her.
While there I also sat with her for reassurance while submitting her online medical forms.

Just a reminder for those who haven't seen my sessions at The Hub at St Mary's have now moved to the 1st and 3rd Friday of the month, from 11am-12pm. Please drop me a message or email for any queries on [email protected]

17/05/2026

CHANGES TO THE HUB AT ST MARY'S-

Starting next week, my sessions at The Hub at St Mary's will be moved from my usual Tuesdays to Fridays, following news the coffee shop will soon be closed on Tuesdays.
The new sessions will be running on the 1st and 3rd Friday of the month, from 11am-12pm.
Please contact me or the hub if you need more information.

12/05/2026

I am happy to announce that I will be featured on the Lichfield Radio & Echo lunchtime show on Thursday the 14th at 1pm!

I will be talking about why I started The Mobile Help Hub and my business in general, so tune in via their website!

I also had a great day today, started off at Lichfield Bonds Pegasus for my monthly session, followed by The Hub at St Mary's for my weekly session. Afterwards I then saw my weekly one to one customer for our usual session surfing the website and grocery shopping.

07/05/2026

EMERGENCY CALL OUT- Today for the first time I had an emergency call out from a resident in Lichfield Bonds Pegasus.
The new iPhone update when done makes you verify your age before you gain use of the phone again.
In some cases you can skip the verification, however in the callout today there was no option to do so.
Meaning the customer had to ring me on her neighbors landline.
The verification process can be a bit tricky as you have to scan your ID to proceed and many people might struggle with this. If you are struggling with this in Lichfield or Burntwood please feel free to contact me via email or give me a ring so I can help.

Email- [email protected]
Phone- 07484173561