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The Mobile Help Hub

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The Mobile Help Hub

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We are a brand new group established to teach digital skills and provide hands-on help with mobile devices to the public.

Currently we run out of The Hub at St Mary's (1st and 3rd Friday 11am-12pm) as well as some retirement complexes across lichfield.

05/10/2026

Busy Monday yet again, started the day off at Chapter House assisting a one to one customer sign up and make an account for Office365. As well as deleting an old email he no longer used.

Next, I headed to my usual one to one session where I worked on getting my customer familiar with his iPad. It was there we explored Facebook finding some old school photos and familiar names, finally getting in touch with old classmates and dropping them a message 🙂

02/10/2026

Nice session today at The Hub at St Mary's, dealt with opening apps while on a phone call and resetting a pesky password problem on eBay.

I would also like to mention that a few days ago I attended the Community Support Hub for the first time. It was a great event to meet new people and projects within the community, and I'll definitely be attending the next one! Big thank you to Janice from Home Instead - Lichfield, Tamworth & North Warwickshire for hosting the event.

During the event I was briefly featured on Lichfield Radio & Echo, to find the article about the event follow the link below 😁

https://lichfieldradio.org/home-instead-to-host-a-community-support-hub-tomorrow/

28/09/2026

Jam packed day today!
Started the day off with a new one to one client sorting out his email address that no longer worked and providing him with a new one.

Afterwards I headed to my weekly one to one session where we explored Facebook for the first time, finding some childhood friends.

Afterwards, I bumped into another resident while leaving who had an issue with his fingerprint login on his tablet and phone. Which I quickly popped round and sorted as a surprise session!

25/09/2026

Earlier today I was invited by Home Instead - Lichfield, Tamworth & North Warwickshire to speak to a group of unpaid carers about what I do.

I heard some amazing life stories, met some lovely people and thoroughly enjoyed my time there so big thanks for having me!

For those who do not know my current services, I offer:

-Digital skills tutoring
-Assistance with apps and services such as the NHS and online shopping
-Scam prevention
-Online safety talks
-Day to day problem solving regarding technology
-Phone and Broadband contract advice

For more information contact me on:
07484173561
[email protected]
Or drop me a message via Facebook

24/09/2026

A nice community offer session at Chapter House Pegasus, discussed how to save money on SIM only contracts as well as solving some issues with accessibility settings being turned on.

These monthly sessions differ from my usual one to one sessions, only costing £3.50 per person for a 15 minute timeslot. Perfect for solving smaller problems and asking questions with good value.

They're perfect for retirement living complexes, community groups and centres. If you would like to find out more or book a session please get in contact with me on-

07484173561
[email protected]

21/09/2026

A lovely one to one this morning, my customer is going on holiday to Wales and was worried about getting lost on the drive there. Therefore they were shown how to use Google maps to navigate there safely, they couldn't believe how useful it was! Leaving them with some instructions to take in case the get stuck.

Next, I set up their Co-op membership account they'd been struggling with and gave a tutorial on how to use it. Also upping the font size on their phones to make things easier to read 👌

Finally, I'll be ending my day off with another one to one session to get some tutoring done on a tablet and laptop😁

18/09/2026

Busy day today! First I headed to The Hub at St Mary's for my free drop in session, where I went over issues such as iCloud and spam emails with some customers.

It was there I had some great news about a previous customer. Months ago I helped a drop in customer get to grips with applying to jobs online, as she was facing pressure from the job centre to do so. Over a few sessions and with some help from The Hub at St Mary's staff members, she got to grips with the process and was able to use indeed. I was told earlier today that someone made a job post and she applied to it all by herself! Moments like these are why I started The Mobile Help Hub to begin with 🎉

Later that evening, I then headed to a 1 to 1 session to sort out some annoying notifications and reassure a customer on some features of their phone. Nice end to the session with them saying they feel more at ease and confident with their phone!

14/09/2026

Huge progress made today with my one to one!

We went over how to highlight text on their laptop and tablet, then copying, pasting or deleting the text.

My customer previously had never had a smart device let alone use the internet and now they're a professional so big well done! 😁

08/09/2026

A good session at Lichfield Bonds Pegasus today, recommended new phones and went over moving all the data across.
Also explained how esims work on the new phone and price checked the customers current SIM only plan 👌

07/09/2026

Nice one to one session today, helped a customer rediscover their childhood show using YouTube for the first time.

Learning how to navigate YouTube and make new searches, now he has endless hours of catching up to do! 😁

Address

Market Street
Lichfield
WS136LG

Opening Hours

1:30pm - 3pm

Website

facebook.com

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