Citizens Advice South East Staffordshire - CASES

19/06/2026

Meet Roxy, our pet of the week! 🐈‍⬛ Despite being 12 years old, she’s still as energetic and fiery as ever. And yes, she really is as tiny as she looks. Her cute looks and purrs are adorable, but don’t let your guard down too much… she’s always ready to strike!

Wishing everyone a happy Friday and a wonderful weekend from Roxy and team CASES.💙

19/06/2026

The only thing worse than your flight being cancelled is when it’s cancelled after you’ve already set your Out of Office. 🥲

You might be able to get compensation, or support such as food and drink or overnight accommodation.

This depends on:
➡️Where you’re flying from
➡️How long you were delayed
➡️If you choose to take a delayed flight

Find out more on our website:⤵️
https://bit.ly/4ujinli

18/06/2026

❔ Are you shopping for disability aids? These are items such as mobility scooters, stair lifts, hearing aids or adjustable beds and they can make a big difference in daily life.

Whether it’s for you or a loved one this Consumer Awareness week we’ll be helping you stay by sharing advice on finding trustworthy sellers, your rights if you run into issues and advice on staying safe from scams.

Find out more on our blog ⤵️
https://bit.ly/3RP5H4j

17/06/2026

⚡Worried about your energy bills? We’re here to help. Get in touch with our energy team at [email protected] or call 01543 250566.

You can also speak to your supplier if you’re struggling to pay, as they have to help you come up with a solution.

Check out our advice for more ⤵️

Find out what to do if you're having problems paying your energy bills or you're in debt to your supplier

17/06/2026

🌟 A Huge Thank You to Our Amazing Volunteers! 🌟

Today we were delighted to attend a Volunteer Fair where our organisation was recognised for the incredible contribution made by our volunteers and were honoured to receive a certificate of acknowledgement.

This recognition belongs to every one of our volunteers. Your time, dedication, compassion and hard work make a real difference to the people and communities we support every day.

Thank you for everything you do. We are incredibly proud of what we achieve together and grateful to have such a committed team behind us.

Congratulations to all our volunteers on this well-deserved recognition! 👏🎉

17/06/2026

Did you know it’s Learning Disability Week? This year's theme is “Do you see me?” which is all about people with a learning disability being seen, heard and valued.

Find out more about Learning Disability Week and how Mencap helps.👇

16/06/2026

At Citizens Advice South East Staffordshire, we work alongside Lichfield foodbank across three locations in Lichfield.

➡️ You’ll need to get a referral to a food bank before you can use it. This includes all food banks run by Trussell
➡️ You can get a referral for yourself and any family members you live with, including your partner.

Visit the Lichfield foodbank website to find out more.
🔗 https://lichfield.foodbank.org.uk/

15/06/2026

When it comes to getting compensation for a holiday you’ve booked, it isn’t “one size fits all”. ✈️

Whether you’ve booked an all-inclusive package or booked everything separately, check out what you might be entitled to.

Claim compensation if something went wrong on your holiday or the company went bust. What you're legally entitled to - what to do.

15/06/2026

Citizens Advice South East Staffordshire - CASES will be at The Vine Cafe & Community Space on Wednesday 15th July between 11 and 2.

If you have queries or questions about debt, welfare, cost of living, fuel costs then pop in. No appointment needed and private space to discuss confidential matters.

13/06/2026

🚂 Don’t let a delayed train signal failure for your UK holiday. Take a look at what your options are for travel or compensation.

How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days.