23/07/2024
📱 WhatsApp us with your waste and recycling queries
♻️ From today you can send any of your queries regarding bins and recycling to our Customer Services team via WhatsApp.
Start a chat by sending a WhatsApp message to 01543 308171. You can order a new blue bag, ask whether you can recycle an item in your blue bin or ask whether bin collections have been delayed.
If your query is specifically about your property, please remember to include your address and postcode.
If you ask us more complex questions, we may respond by including a link to an online form we need you to complete - for example if you want to order a replacement black bin or subscribe to our garden waste service.
We'll aim to answer within two hours and no later than the end of each working day if you contact us before 4pm. If you WhatsApp us after 4pm or outside of working hours, we will get back to you on the next working day.
We are initially inviting WhatsApp queries around bins and recycling but the facility will be expanded to include other services in the coming weeks.
🔗For more details please visit: https://tinyurl.com/mtsdrsxj
