05/01/2026
Tonight was a particularly challenging night. A young lady we have supported for several years was in tears, unable to feel her hands and feet. When she took off her gloves, her hands were red, raw, and swollen from the freezing weather. We wrapped her in extra coats, blankets, and thermal blankets, and made her drink hot drinks, but nothing seemed to warm her up. We tried to arrange a winter bed for her, but she couldn’t wait for out-of-hours services to call us back. It was a tough night, and we could feel the frostbite on our own hands. It’s been a while since we’ve experienced a night as cold as tonight, possibly one of our coldest. We know there were some raised tempers last night, not directed at us, but among the people we support. We are often reminded that we can only do what we can with the tools we have, but after last night, I spent hours awake, worrying about those we left behind.
Tonight, 151 people attended our service.
Overall, the winter months are more difficult, and people’s mental health tends to worsen. We sent the team away to enjoy the Christmas break, but our phones haven’t stopped ringing. People are calling out of desperation for food, warmth, and even companionship.
On Friday, we received a call from an individual who is housed but completely isolated, with no food or heating. We could hear the coldness in his voice as he shared some of his deepest thoughts about his depression and feelings of failure. His flat is bare, with nothing to sit on or sleep on, just floorboards. No one to talk to… He spoke about the end. We knew this individual isn’t well, so we managed to arrange emergency medical attention for him and followed up with as much information as we could gather. This isn’t something we normally handle, but we couldn’t dismiss it. For now, we know he’s in the right place. We understand that things are difficult and resources are tight, but sometimes we know it’s more than just providing someone with a flat or room to exist in.
It’s been a challenging few weeks, and we’ve faced some difficult situations, but we will continue to do what we can.
Due to the escalation and demands we’ve faced, we no longer provide emergency food parcels. Instead, we put our food provisions into the food banks and signpost people to them.
Our hot meal provisions continue to support the homeless hostels we work with. On New Year’s Eve, we delivered pizza and cheesecakes so the residents could feel part of the new year celebrations. We also provided the same to the St Anne’s lunch club so our street homeless could be included in the festivities.
Our heartfelt gratitude to everyone who continues to support us each week.
HAMPERS 💛