03/06/2026
Huge congratulations to Rhoda and the whole Faire team on achieving the Platinum Digital Telecare Implementation Award.
This is a fantastic recognition of the hard work and commitment that has gone into delivering such an important service for people across the Western Isles, helping them stay safe, independent and connected at home.
Well done to everyone involved! 👏👏👏
Award Recognition for Faire Service
Comhairle nan Eilean Siar has been awarded the Platinum Digital Telecare Implementation Award in recognition of the recent completion of the Faire service’s analogue to digital transition project.
To achieve Platinum, a Telecare Service Provider must have successfully rolled out a live digital telecare service to 100% of service users that is operating successfully, without serious issues, or call failures for at least 8 weeks.
Faire, Comhairle nan Eilean Siar’s telecare service, is a 24-hour-a-day service operated by the Comhairle’s Customer Services Team. The Telecare Service provides an automatic link from the user's home to the Alarm Receiving Centre (ARC). The ARC is staffed around the clock by a team of officers who have been trained to handle calls efficiently, quickly summoning help when it is needed. Faire currently supports over 1000 people across the Western Isles. The service plays a significant role in helping people live independently and safely at home, offering support and an emergency response.
Comhairle nan Eilean Siar was the first Telecare provider in Scotland to adopt the Shared Alarm Receiving Centre (ARC) solution. This sector-leading work was made possible thanks to the hard work of Comhairle officer’s and through a strong partnership with the Digital Office, who have provided support and assurance throughout the transition.
Sandy Gomez, Chief Financial Officer, Comhairle nan Eilean Siar, said: "I am delighted to see the Faire Community Alarm Service being recognised with the Platinum award for Telecare Implementation and would like to thank all involved in the transition project. The team have worked exceptionally hard to reach the milestone of a fully digital service. With an ageing population, we need to ensure our residents can retain their independence for as long as possible and technology such as this allows them to do so. This project has been a real success and will strengthen the delivery of the Comhairle’s lifeline Faire service.”