20/10/2026
Now, this is a little off piste for The Horsforth Hustle, but I thought I'd share it to show that I genuinely believe in practising what I preach. I hope it raises a smile, but more importantly, inspires a few of you to speak up, put pen to paper and challenge the things you feel aren't right. Sometimes a little humour, a bit of effort and the courage to make your voice heard can go a long way;
To: Heinz Customer Relations
Subject: Four Tins of Soup, Two Crimes Against Lunch and a Request for Answers
Dear Heinz,
I am writing to return four tins of your soup, which I sincerely hope will arrive at your offices with the same sense of dread, shock and bitter regret that came over me when I opened the first one.
Having enjoyed Heinz products for much of my life, I had always assumed that the company knew how to make soup. After all, you've been selling the stuff in Britain since 1910, which seems a fair amount of time to work out that the main aim is for people to want to eat it.
I began with Chicken Broth, which your own website describes as a warming hug. Quite who is handing out these hugs I cannot say, but I suspect they have recently fallen into a canal and are in urgent need of a wash.
The taste was utterly vile. I stared into the bowl for some time, wondering whether something had gone wrong in my kitchen or whether I had somehow bought a tin of warm pond water with bits in it.
Being fair, and still foolish enough to trust the name Heinz, I opened the Chicken Noodle Soup. This promised to make my day that little bit better, which, to its credit, it did. The moment I stopped eating it, my day improved beyond all measure.
At least in a restaurant, somebody has the good manners to come over halfway through your meal and ask whether everything is all right. It is a small act of care, but one which gives the customer a chance to point out that the food is awful before the chef has gone home. Sadly, Heinz provides no such service. There was no waiter, no concerned manager and certainly nobody from the kitchen rushing over to ask why I was looking at my lunch as though it had just insulted my mother.
It did remind me of that old joke, "Waiter, waiter, there's a fly in my soup!" Although, having tasted yours, I suspect the fly would have been the one calling for the waiter, demanding to know what on earth it had landed in and whether there was any chance of being moved to another bowl.
What troubles me is the sheer number of people who must have been involved in bringing these two products to market. Someone wrote the recipe. Someone tasted it. Someone signed it off. Someone else put a picture of food on the tin, which now strikes me as a rather cruel piece of false hope.
And then there is the question of our national food supply.
Like many British homes, mine has tins stored in cupboards, with the garage and basement ready to join in should the much feared AI holocaust arrive. I had always pictured the end of mankind coming at the hands of armed robots. Having tasted your chicken soups, I now fear the machines need only cut off the food supply and wait for us to open our tins. Humanity could be over by Thursday, without a single shot fired.
Which brings me to the four tins enclosed.
I did consider giving them to a food bank, but people struggling to afford food have enough to deal with without discovering that their next meal has been supplied by a man who could not face eating it himself. The same goes for a homeless charity. Being in need of a meal should not mean being made to suffer through one.
So I have sent them back to you. There are more tins of Chicken Noodle than Chicken Broth, although I doubt the person opening the parcel will consider this much of a blessing. I would ask that you treat them with care, or at least the same level of care that seems to have gone into deciding what they should taste like.
I should make clear that I have no wish to end my long relationship with Heinz. Your tomato soup, tomato and basil, oxtail soup and ketchup remain welcome in my home. I would even be happy to receive vouchers, provided they do not come with a firm request to spend them on chicken.
Now, on a serious note.
Both soups were, in my view, so unpleasant that I could not finish them. This was not a matter of one flavour being less to my taste than another. I found both products genuinely disgusting, and I am concerned that a company with the history and reputation of Heinz considers them good enough to sell.
I would like to know whether these recipes have changed, how you test them for taste and quality, and whether similar concerns have been raised by other customers.
I would also appreciate a refund for the four tins, reimbursement of the cost of returning them, and a proper response to the concerns I have raised.
I have taken the time to write this letter and return these products because I believe Heinz should take the quality of its food seriously. Your name carries a level of trust built over generations. That trust should extend beyond the label to what is actually inside the tin.
I look forward to your response.
Yours sincerely,
Enclosed: Four tins of Heinz soup, returned to their place of origin.