Transform Healthcare Cambodia

Transform Healthcare Cambodia The charity is established to relieve sickness and promote and protect good health for the benefit of the public primarily within Battambang Province.

Day 4: Rehabilitation, Equity and Supporting Future GenerationsDay 4 provided another rich opportunity for learning and ...
12/06/2026

Day 4: Rehabilitation, Equity and Supporting Future Generations

Day 4 provided another rich opportunity for learning and professional exchange as Dr Oum Nhel and Dr Sem Chandara spent time with colleagues across University Hospitals of Morecambe Bay NHS Foundation Trust, exploring rehabilitation services, paediatric care, health equity and child and adolescent mental health.

Dr Sem Chandara’s Experience with Paediatric Services

Following an introduction from Gemma to the paediatric patient pathway and follow-up processes, Dr Sem Chandara spent the morning in the Paediatric Outpatient Department with Dr Rajaram. Observing children with a range of long-term conditions, he gained valuable insight into how ongoing assessment, monitoring and continuity of care support improved outcomes for young patients and their families.

The experience highlighted the importance of structured follow-up pathways, multidisciplinary collaboration and early intervention. Dr Chandara reflected that several aspects of the diagnostic and management processes could be adapted to strengthen paediatric services at Battambang Hospital, particularly in supporting children with complex or chronic health needs.

Dr Oum Nhel’s Experience with Rehabilitation Services

Meanwhile, Dr Oum Nhel visited Springville House, where he met senior physiotherapy colleagues working within the Rehabilitation Ward. The discussions provided a comprehensive overview of rehabilitation services within the NHS, including staffing models, professional roles and the contribution of multidisciplinary teams in supporting stroke recovery and patient independence.

Particularly impressive was the integrated approach to rehabilitation, extending beyond hospital discharge into patients’ homes and communities. Dr Oum learned how NHS physiotherapists continue to support patients through home visits, helping individuals regain independence and reduce the likelihood of readmission. This community-based model was identified as a powerful example of care that could inform future service development at Battambang Hospital.

The discussions also explored rehabilitation outcomes, resource requirements and strategies for increasing awareness of rehabilitation services among both healthcare professionals and the wider community. Educational initiatives, including the use of video resources, were highlighted as practical and cost-effective approaches that could potentially be adopted in Cambodia.

Reflecting on the experience, Dr Oum recognised that while resource constraints present challenges, strengthening rehabilitation services, expanding community support and developing clearer recovery pathways could significantly improve outcomes for patients recovering from stroke and other long-term conditions.

Understanding Health Equity

In the afternoon, both doctors joined Associate Director of Nursing Emma and colleagues at the Trust’s Health Equity Committee. The meeting focused on understanding and addressing the factors that contribute to inequalities in health outcomes and access to healthcare services.

For the visiting doctors, this was their first opportunity to observe such a structured discussion on health equity and inclusion. The committee demonstrated how healthcare organisations can actively identify barriers to care, address discrimination and work collaboratively with communities to ensure services are accessible and responsive to the needs of all populations.

The session prompted important reflections on how principles of equity and inclusion could be further considered within healthcare services in Cambodia, particularly as the country’s health system continues to evolve and expand.

Exploring Child and Adolescent Mental Health

The day concluded with a highly engaging discussion involving Dr Oum Nhel, Dr Sem Chandara, Transform Healthcare Cambodia Director Dr Paul Tynan, and Dr Jonathan Roocroft, Associate Medical Director at Lancashire and South Cumbria NHS Foundation Trust.

The conversation focused on Child and Adolescent Mental Health Services (CAMHS), comparing the organisation, challenges and opportunities within the UK and Cambodian healthcare systems. While significant differences in resources and investment quickly became apparent, the discussion also highlighted important strengths within Cambodian society, including strong family networks, community support and the positive influence of faith and cultural values.

A key theme throughout the discussion was the importance of building trust with children and young people, understanding the factors underlying presenting behaviours, and intervening early to prevent problems from escalating. Participants agreed that many of the most effective interventions can be delivered within community settings through education, awareness and support for those working closely with children and adolescents.

The meeting generated several ideas for future collaboration and capacity building. Dr Roocroft generously offered ongoing support, including opportunities for future case discussion and professional advice. The conversation also opened the door to potential future partnerships, including opportunities for UK clinicians to visit Cambodia and contribute to the development of mental health services.

Reflections

Day 4 demonstrated the breadth of factors that contribute to effective healthcare beyond the walls of the hospital. From rehabilitation and community care to health equity and mental health, the experiences highlighted the importance of supporting patients throughout their entire healthcare journey. For Dr Oum and Dr Chandara, the day provided practical ideas, valuable professional connections and renewed inspiration for how services might continue to develop within Battambang Hospital and the wider Cambodian healthcare system.

Day 3 at University Hospitals of Morecambe Bay: Learning How Healthcare Systems Improve, Learn and Keep Patients SafeDay...
11/06/2026

Day 3 at University Hospitals of Morecambe Bay: Learning How Healthcare Systems Improve, Learn and Keep Patients Safe

Day 3 provided Dr Oum Nhel and Dr Sem Chandara with a fascinating insight into the systems and processes that underpin patient safety, quality improvement and clinical governance within the NHS. While previous days had focused on direct patient care and clinical leadership, today explored what happens behind the scenes to ensure healthcare organisations continually learn, improve and deliver safe, high-quality care.

The morning began with the Trust’s Incident Reporting Meeting, led by Patient Safety Manager Sue Vest. The session demonstrated the NHS commitment to creating a culture where incidents are openly discussed, understood and used as opportunities for learning rather than blame. The doctors observed how multidisciplinary teams review patient safety incidents, explore root causes and agree actions to reduce the risk of recurrence.

One discussion focused on patients leaving hospital without taking their prescribed medications home. Through structured questioning and collaborative discussion, staff explored the factors contributing to the issue, including service pressures and patient flow challenges, before identifying practical solutions. The session highlighted how even seemingly small incidents can provide valuable learning opportunities and contribute to safer systems of care.

A particularly important lesson was the emphasis placed on accurate patient identification. The team discussed the essential checks used throughout the NHS to ensure patients receive the correct treatment, medication and care, reinforcing the principle that patient safety relies on consistently applying simple but critical processes.

The second session focused on Clinical Audit and was led by Amber Sanderson, Clinical Audit Lead. Here, Dr Oum and Dr Chandara gained an understanding of how healthcare organisations measure performance, compare practice against agreed standards and use evidence to drive continuous improvement. They explored the purpose of clinical audit, the methodologies used within the NHS and the role audits play in improving patient outcomes, strengthening accountability and supporting organisational learning.

What made the session particularly valuable was the opportunity to consider how these approaches could be adapted within Battambang Hospital. Both doctors recognised that clinical audit offers a practical and achievable method for identifying opportunities for improvement, measuring progress and embedding evidence-based practice within their own services.

The discussions throughout the day also highlighted the wider regulatory framework that supports quality and safety within the NHS, including how hospitals prepare for inspection by the Care Quality Commission (CQC). They learned how organisations are assessed not only on the quality and safety of care they provide, but also on leadership, governance, learning from incidents, compliance with clinical standards and the responsible use of resources.

During discussions later that evening, both doctors reflected on the significance of the day’s learning. As healthcare systems in Cambodia continue to strengthen their approaches to clinical governance and quality improvement, they recognised the potential value of introducing more structured incident review processes and clinical audit programmes within their own organisation. They identified several areas of practice that could benefit from audit and expressed enthusiasm about developing practical projects that would help translate their learning into measurable improvements in patient care.

Although a scheduling misunderstanding meant they were unable to attend the planned session on NICE Guidelines, the discussion highlighted the importance of nationally agreed clinical standards in supporting consistent, evidence-based care. Both doctors recognised the potential value of strengthening local clinical guidelines and pathways within their own setting, building on existing Cambodian clinical practice guidelines and adapting relevant international best practice where appropriate.

Day 3 demonstrated that excellent healthcare is not only about clinical expertise; it is also about creating systems that encourage learning, transparency, accountability and continuous improvement. For Dr Oum and Dr Chandara, the experience provided valuable insight into how strong governance structures can support safer care, better patient outcomes and a culture where improvement becomes everyone’s responsibility.

The day ended with an evening meal, lots of discussion about the great experience at UHMBT, a walk along Heysham beach to the village - and an English pint. It’s good to experience the culture as well as the healthcare.

Day 2: Leadership, Teamwork and Patient-Centred Care: Doctors from Cambodia at the Royal Lancaster Infirmary, UHMBTDr Ou...
10/06/2026

Day 2: Leadership, Teamwork and Patient-Centred Care: Doctors from Cambodia at the Royal Lancaster Infirmary, UHMBT

Dr Oum Nhel spent the day with the Stroke Team

Dr Oum Nhel spent the day with the Stroke Team, gaining first-hand experience of the leadership, teamwork and patient-centred approach that underpin high-quality stroke care within the NHS.

The day began with a multidisciplinary meeting reviewing 27 stroke patients, where he observed how doctors, nurses and allied health professionals work together to support coordinated decision-making, rehabilitation planning and holistic patient care.

A key area of interest was the use of the Sentinel Stroke National Audit Programme (SSNAP), which drives continuous improvement through audit, benchmarking and evidence-based practice. Discussions with the Stroke Coordinator highlighted the importance of data, accountability and clearly defined clinical pathways in improving outcomes.

Dr Oum was particularly impressed by the time-critical stroke pathway, including rapid CT imaging, advanced diagnostics and streamlined treatment processes designed to optimise patient recovery.

During consultant-led ward rounds, he observed the NHS commitment to compassionate, patient-centred care, with a strong focus on communication, dignity and involving patients and families in decisions about treatment and recovery.

Reflecting on the visit, Dr Oum identified several lessons that could help shape future stroke services at Battambang Hospital, including formal stroke pathways, data-driven quality improvement, earlier rehabilitation planning and stronger multidisciplinary collaboration.

Dr Sem Chandara spent the day with the Paediatric and Neonatal Teams

Dr Sem Chandara spent the day with Clinical Lead Dr Owen Galt and colleagues from the Paediatric and Neonatal Teams, exploring clinical leadership, patient safety and family-centred care.

His day began in the Neonatal Unit alongside consultant Dr Jayaprakash Rajaram, where he observed specialist care for newborn babies requiring additional support. He was particularly impressed by the facilities, staffing levels and resources available, providing valuable opportunities to compare practice and consider future developments within his own organisation.

Back on the Paediatric Ward, Dr Chandara joined consultant-led ward rounds, observing how clinical teams combine evidence-based practice, collaborative decision-making and compassionate communication to support children and their families.

Discussions with Dr Owen explored patient safety, neonatal care, incident learning and continuous improvement, highlighting the role of clinical leadership in creating safe, effective and learning-focused healthcare environments.

Reflecting on the day, Dr Chandara praised the kindness and openness of the team, valuing the opportunity to exchange ideas, strengthen professional relationships and gain insights that will help inform future service development in Cambodia.

Perhaps most importantly, both doctors were struck by the generosity, kindness and openness of the UHMBT clinicians whose willingness to share knowledge, experience and ideas has already identified tangible opportunities to enhance care and support service development at Battambang Provincial Referral Hospital, is one of the largest public hospitals in Cambodia

A huge thank you to Emma and Sarah at Royal Lancaster Infirmary and University Hospitals of Morecambe Bay for not only o...
09/06/2026

A huge thank you to Emma and Sarah at Royal Lancaster Infirmary and University Hospitals of Morecambe Bay for not only organising the first week of the study tour for our visiting doctors from Cambodia, but also for providing such a thoughtful welcome and ensuring a highly successful first day yesterday.

After meeting Emma and Sarah, Dr Oum Nhel and Dr Sem Chandra began their morning with the Infection Prevention and Control Team, gaining valuable insight into the strong emphasis UK hospitals place on preventing healthcare-associated infections. The session highlighted the importance of robust infection control measures in protecting patients, staff, and visitors, and demonstrated how prevention is embedded throughout everyday clinical practice.

They then had the privilege of meeting Lynne Wyre, Chief Nursing Officer at University Hospitals of Morecambe Bay, who extended a warm welcome and generously shared her time and expertise. The discussion provided a fascinating overview of clinical leadership, quality improvement, and the role of strong clinical governance in delivering safe and effective patient care.

Following lunch in the staff canteen, the doctors attended the cross-hospital Clinical Leads Forum. This gave them the opportunity to observe how Microsoft Teams is used to facilitate leadership discussions between senior clinicians across multiple hospital sites. The meeting demonstrated how collaboration, communication, and shared accountability help ensure that high clinical standards and organisational priorities are consistently developed, implemented, and monitored across specialties.

Their final session of the day focused on clinical governance and patient safety. They learned how clinicians at Morecambe Bay identify, report, investigate, and learn from incidents and errors in clinical practice. The session illustrated how a culture of openness, reflection, and continuous learning contributes to improvements in patient care, safety, and clinical outcomes.

It was a full, informative, and inspiring first day at Royal Lancaster Infirmary. Dr Oum Nhel and Dr Sem Chandra commented on how welcomed they had been made to feel and how valuable the experience had already proved to be. They are looking forward to the rest of the week and the opportunity to take new knowledge, ideas, and best practice back to their hospital in Battambang, where they hope to translate their learning into meaningful improvements for both colleagues and patients.

Well, what a packed day our guests have had! A big thank you to THC director Catherine and her husband John for looking ...
07/06/2026

Well, what a packed day our guests have had! A big thank you to THC director Catherine and her husband John for looking after our guests and taking them to chidren’s hospice Derian House, the canal walk, Mary’s Secret Garden, Houghton Tower and the all-important debate of Manchester City versus Manchester United!

It’s always a pleasure to make our Cambodian colleagues feel at home and welcome by raising their flag.This was followed...
06/06/2026

It’s always a pleasure to make our Cambodian colleagues feel at home and welcome by raising their flag.

This was followed by a bit of sightseeing and walking; a lovely way for us to get to know our guests and for them to get to know us and the UK.

After a little time for rest what could be better than to pull a pint in the pub and enjoy a delicious meal with host di...
06/06/2026

After a little time for rest what could be better than to pull a pint in the pub and enjoy a delicious meal with host directors Jan and Paul

A very warm welcome to the UK to neurologist Dr Oum Nhel and neonatal paediatrician Dr Sem Chandara from Battambang Prov...
05/06/2026

A very warm welcome to the UK to neurologist Dr Oum Nhel and neonatal paediatrician Dr Sem Chandara from Battambang Provincial Referral Hospital and thank you to THC director Paul Tynan for collecting our visitors. We look forward to sharing ideas and practice as well as some local culture with you in the next two weeks.

02/06/2026

We’re very much looking forward to two Cambodian clinicians joining us for a two-week study tour. They are neurologist Dr Oum Nhel and neonatal paediatrician Dr Sem Chandara from Battambang Provincial Referral Hospital.

They are due to arrive on Friday 5 June and will spend a week in the North West before spending the remainder of their time in Teesside.

The aim of the study tour is to meet colleagues and share ideas and good practice. There’ll be time to rest and sample some local culture as well.

We can’t wait to welcome them!

12/03/2026

Transform Healthcare Cambodia (THC) is seeking a Volunteer Finance Director (Trustee) to join our Board as we enter our next phase of development.

For over a decade, THC has operated as an entirely volunteer-led UK charity, working in long-term partnership with Cambodian healthcare organisations to strengthen professional practice, education and sustainable service development.

Following more than 10 years of exceptional service from our current Finance Director, we are now seeking a finance professional to take on this important governance role.

The Role
As Finance Director, you will:
• Serve as a Trustee and full member of the Board, sharing collective responsibility for governance, strategy and oversight.
• Lead on financial stewardship and governance, ensuring the charity remains financially robust and compliant.
• Prepare and present financial reports at quarterly Board meetings.
• Oversee income, expenditure and financial controls.
• Ensure annual financial returns and reporting meet UK regulatory requirements.
• Contribute to the Annual Report and present financial updates at the AGM.
This is a strategic trustee role with proportionate operational oversight appropriate to the scale of the charity.

Time Commitment
• Four virtual Board meetings per year (1–2 hours, Saturday mornings).
• Attendance at the Annual General Meeting (in person).
• Participation in an annual Board development session that follows the AGM.
• Light financial oversight between meetings.
The commitment is predictable and manageable alongside a full-time career.

Who We Are Looking For
We welcome interest from:
• Qualified or part-qualified accountants
• Senior finance professionals
• Individuals seeking first-time charity trustee experience
• Experienced finance leaders wishing to contribute to meaningful international work
Prior charity experience is welcome but not essential.

Why Join?
• Apply your professional expertise to strengthen an international health charity.
• Gain or deepen Board-level governance experience.
• Join a collaborative, values-led Trustee Board.
• Contribute directly to sustainable healthcare development in Cambodia.
A structured handover will be provided by the outgoing postholder, and you will join a supportive and engaged Board.

Informal enquiries are warmly welcomed.
Please contact:
Sue Smith OBE
Chair, Transform Healthcare Cambodia
[email protected]

Address

290 Heysham Road
Heysham
LA31PZ

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