Face to face drop-ins are in Duns, Eyemouth, Hawick & Kelso, & a telephone service. Eyemouth: 01890 750500
Duns: 01361 883340
Kelso: 01573 223516
Hawick: 01450 374266 Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. The bureau provides practical advice, negotiates on your behalf and can even represent you formally, such as at tribunal hearings. Common areas of inquiry include:
Benefits – entitlements, support with applications and appealing decisions
Debt and money advice – how to manage debts, improve your financial situation and maximise your income
Consumer issues – from used cars to difficulties with gas and electricity suppliers
Work-related problems – terms and conditions, dismissal, redundancy and intimidation
Housing – from renting through to homelessness
Relationships – splitting up, children and bereavement
Many bureaux have specialist advisers with expert knowledge in a particular area, such as debt and money advice, benefits or housing. And lots of them deliver projects for people with specific needs – for example, people caring for a relative or friend’s child, members of the armed forces and their families and NHS patients. As well as helping people solve their problems, bureaux provide anonymised statistics and information to Citizens Advice Scotland so we can use it to identify things that cause people hardship and campaign for change.
