23/05/2026
Today, we ran our âUnderstanding the NHSâ session in Fareham. We wanted to share why it mattered.
When you have just arrived in the UK, the NHS can feel like a closed door. Which number do you call? Can you see a doctor without ID? Is it really free? Will anyone ask about your immigration status? These questions stop people getting help they are entitled to.
So we sat down and answered them, plainly.
The session was designed and led by Becky, our Paramedic volunteer. She walked through how the NHS actually works. The difference between a pharmacy, a GP, NHS 111 and 999, and when to use each one. That you can register with a GP without proof of address or ID. That no one will check your immigration status when you need urgent care. She also showed how to find mental health support through the NHS, so people know that help is part of the system, not separate from it.
Alongside her was Anna, our mental health and wellbeing officer, who led the womenâs health and mental health sessions. Anna is a psychologist from Ukraine, she has been supporting families, soldiers and veterans through the war. She understands trauma and displacement in a way few people can, and that understanding shaped the whole day. On womenâs health, the services available to every woman in the UK. On mental health, the simple truth that asking for help is a strength, and that you are not alone.
We also got hands-on. A basic first aid workshop covered CPR, using a defibrillator, and what to do in the first few minutes of an emergency. Skills that could one day save a life. Because many of the families we support have lived through war, we kept this part trauma-informed, drawing on Annaâs experience, so that practising the skills never brought difficult memories too close.
This is what we mean by bridging the gap. Not just telling people the NHS exists, but making sure they know how to use it, what their rights are, and that they belong here as much as anyone.
Thank you to everyone who came, took part, and asked brave questions. And thank you to Becky and Anna, a real team effort.
We will be running more sessions like this. If you support newly arrived families and would like us to bring one to your community, get in touch.