HAPEN Advice Network is a collaboration of advice agencies and local community organisations who have agreed to work together to improve the availability of advice services provided to the residents of Hartlepool. It has been funded by the Big Lottery Advice Services Transition Fund. Membership of HAPEN Advice Network is free and is open to all organisations from the voluntary, community, public a
nd private sectors that provide advice services or who signpost or refer Hartlepool residents to advice services. The idea is that, by working together, improving communication, and sharing information between advice agencies and community organisations, we can improve advice services in Hartlepool
Aims and Objectives
The HAPEN Advice Network members will exchange information, identify local issues and develop a joint strategy for advice delivery in Hartlepool. It has four key objectives which will drive forward how it delivers advice across Hartlepool, these are:
1. To provide a wider range of advice services which are more flexible & accessible to clients.
2. To provide a holistic & efficient service which is able to meet the multiple needs of clients.
3. To provide a One Point of Access to all services to ensure client need is met at initial enquiry.
4. To protect the range of advice services available to clients.
