25/08/2026
We have updated our Customer Service Standards to let you know what you can expect from us when you visit the office or contact us.
You can read more about the change along with the full Customer Service Standards on our website here: https://newgorbalsha.org.uk/customer-service-standards-2026/
Following a short life working group, the Association has reviewed and updated its Customer Service Standards. Our Customer Service Standards give guidance on things like what to expect from us if you visit the office, call us, or contact us online. These standards apply to anyone who contacts us, w...