26/06/2026
Thank you to the Glasgow City Alcohol and Drug Partnership for highlighting our Top Care Inspectorate Grades in their newsletter
Glasgow Residential Rehabilitation Provision excels in Care Inspectorate Grading:
CrossReach Abstinence Recovery Service (Rainbow House) and Phoenix Phoenix Futures Residential Service in Glasgow have both recently been visited and graded by the Care Inspectorate. Both services have been long-standing providers for the Glasgow City Health and Social Care Partnership and their specialist services are an integral part of the recovery options for people in the city.
CrossReach and Phoenix both achieved a Grade 6 in ‘How well we support people's wellbeing’ and 5's in all other aspects of the inspections. During the individual two day visits, the Care Inspectorate spoke to the staff teams, leadership, families, referrers, peer mentor volunteers and people supported within the service. This considered approach that measured feedback and assurance of quality practices shows that both services are continually improving and are led well with strong, knowledgeable teams. Although we are at the Abstinent end of the recovery support Glasgow offers, each service cares for people at their point of need and care plans focus on overall wellbeing using the Outcome Star to measure and work with people rather than a one size fits all approach to recovery.
Catriona McCabe | CrossReach Managing Coordinator " Wellbeing considers all parts of how we work with people rather than just support with recovery, so we are delighted to be recognised for this. Our Recovery team are exceptional and very open during inspections. It is great to see that transparency lead to a strong grade and acknowledgement of our consistent, caring approach to each other and the people we support"
David Brockett | Phoenix Futures Head of Operations "Wellbeing is built through holistic support - meeting people where they are and addressing their full range of needs. It is not one thing, but the balance of health, stability, connection and having a purpose that shapes their recovery. Supporting people means recognising the whole person, not just one part of their journey. We are very proud that the service has been recognised for all the care and support it can offer an individual within our therapeutic environment."
https://www.careinspectorate.scot/find-care/search-for-care/care-services/CS2003000922/evaluation-history/0
