Citizens Advice Gateshead

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Citizens Advice Gateshead Gateshead charity helping to resolve peoples problems through advice and campaigning. Thank you for visiting the official Gateshead Advice Centre page.

This is where we share information about what we’re up to... and spend time talking to and listening to our community. We encourage open conversation, and would love to hear your views and experiences. The Gateshead Advice Centre helps people to resolve their problems. We are equipped to deal with any issue, from anyone, spanning debt, welfare benefits and employment to consumer and housing plus everything in between. If you would like to contact us directly you can do this using the following options:

By telephone on 0344 245 1288, Monday to Friday 10am – 4pm. Email: [email protected]
Or attend the drop in service at the bureau. The opening hours are as follows:

Monday 9:00 am – 5:00 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 6:00 pm
Friday 9:00 am – 5:00 pm

Please review and adhere to our community rules before posting your comments on a Citizens Advice social media site or blog. By posting, you have agreed:
- to be solely responsible for the content of all information you contribute, link to, or otherwise upload
- you have the right to post such content/material from the account or email address used
- that everything posted is truthful, accurate, not misleading and offered in good faith
- to use language that is appropriate, respectful and polite
- that marketing material or content with the purpose of selling products will not be posted
- that offensive behaviour, profanity, personal attacks, illegal statements, discrimination of any kind, and/or content attempting to impersonate someone else, will not be posted
- that use of trademarks or intellectual property belonging to another will not be used unless the owners’ prior permission has been granted to you. Any posts that contravene the above rules may be hidden, deleted or lead to a ban without notification. While we appreciate and encourage your feedback, questions or complaints relating to specific advice should not be sent or posted to one of the Citizens Advice social media sites or blogs Instead, please go to the ‘Contact Us’ section on our website to submit questions or comments regarding such issues:

http://www.gatesheadcab.org.uk/contacts/

Check out our Twitter:

We support the Facebook Statement of Rights and Responsibilities:

https://www.facebook.com/legal/terms

There is more than one way to report hate crime. You can choose the option that feels safest for you.If there is an emer...
12/10/2026

There is more than one way to report hate crime. You can choose the option that feels safest for you.

If there is an emergency or someone is in immediate danger, call 999.

If it is not an emergency, you can report by:
- calling Northumbria Police on 101
- reporting online through Northumbria Police
- using Northumbria Police social media channels
- visiting a Hate Crime Safe Reporting Centre in Gateshead

If you do not want to report to the police, you may still have options. You can report to:
- your local council
- your social housing provider, if you live in social housing
- Crimestoppers, anonymously

If police need to speak to you after a report, you do not have to meet them at home or at a police station if that does not feel right. They can meet you somewhere safe.

You do not have to face this alone.

Being you is not a crime.No one should be abused, threatened, harassed or made to feel unsafe because of who they are.A ...
10/10/2026

Being you is not a crime.

No one should be abused, threatened, harassed or made to feel unsafe because of who they are.

A hate crime is when someone commits a crime against you because of hostility or prejudice about your race, religion, disability, sexual orientation or gender identity.
It could be racist abuse in the street, threats because someone is visibly disabled, harassment because someone is LGBT+, or damage to someone's home after anti-religious abuse.

If this has happened to you, or someone you care about, you can get support.

Northumbria Victim & Witness Service
0800 011 3116
Text: 07984 446858
Email: [email protected]

🔨 Planning on renovating your home? There are some checks you may need to complete before you start any building work. O...
02/10/2026

🔨 Planning on renovating your home?

There are some checks you may need to complete before you start any building work.

Our website lists the first 6 steps to take ⤵️
https://bit.ly/4v3bzbg

Do you need legal advice or support in court? You may be able to access support for free or at a reduced cost. Our advic...
01/10/2026

Do you need legal advice or support in court?

You may be able to access support for free or at a reduced cost.

Our advice can help ⤵️
https://bit.ly/46jzgBL

🚗 If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair or some ...
30/09/2026

🚗 If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair or some or all of your money back.

We can help you understand your consumer rights ⤵️
https://bit.ly/4toSYab

You can challenge your employer if they haven’t paid your wages or underpaid you.👉 Check your payslip and talk to your e...
29/09/2026

You can challenge your employer if they haven’t paid your wages or underpaid you.

👉 Check your payslip and talk to your employer to find out why they haven’t paid you what you expected.

Find out more about what you can do ⤵️
https://bit.ly/45ntE9f

Are you having a difficult time with the cost of living?✅ It’s important to know what you’re entitled to - you might be ...
28/09/2026

Are you having a difficult time with the cost of living?

✅ It’s important to know what you’re entitled to - you might be able to claim or increase your current benefits.

Our advice can help ⤵️
https://bit.ly/4500oXE

⏰ Do you work for more than 6 hours a day?You’re entitled to an uninterrupted rest break of at least 20 minutes - for ex...
25/09/2026

⏰ Do you work for more than 6 hours a day?

You’re entitled to an uninterrupted rest break of at least 20 minutes - for example a tea or lunch break.

Check your work rights on our website ⤵️
https://bit.ly/41WDaza

🚨 Noticing payments you don’t recognise in your bank statement?You should contact your bank or building society straight...
24/09/2026

🚨 Noticing payments you don’t recognise in your bank statement?

You should contact your bank or building society straight away to prevent fraud.

Find out more about banking security ⤵️
https://bit.ly/42MlKpS

📦 If you’ve ordered something, it’s the seller’s responsibility to make sure the item is delivered to you.We’ve explaine...
23/09/2026

📦 If you’ve ordered something, it’s the seller’s responsibility to make sure the item is delivered to you.

We’ve explained what steps you can take ⤵️
https://bit.ly/4lkuytX

Address

The Davidson Building
Gateshead
NE81BG

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 10am - 4pm
Sunday 10am - 4pm

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