16/06/2026
https://www.touchbasecare.org/ceo-insights/
We’ve just published our second CEO Insight, and this one focuses on something we see every day at Touchbase: the difference between access and belonging.
Access gets someone into the room.
Belonging gives them the confidence to stay, contribute and shape their own path.
In this Insight, I talk about the impact of assumptions, why systems must be designed with people, and how we’re working alongside our members to build a culture where everyone is seen, heard and valued.
I also share some of the ways we do this in practice, including individual conversations with every member, regular surveys, and the development of our new Members’ Forum.
If you have a few minutes, I’d love you to read it — and take a moment to reflect on your own environment.
Are there barriers you might be creating without realising it?
Can someone get into your space… but do they have a reason to belong?
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