18/08/2026
❤️MORE THAN JUST A MINIBUS; MORE THAN JUST TRANSPORT❤️
Our team received a truly powerful piece of feedback from a lady who has been using our service for some time. The lady in question has faced significant mental health challenges which resulted in her being effectively confined to her home. She was unable to move beyond the front door, nervous and anxious. She shared with us yesterday that were it not for the compassion and support of our admin/ booking team and our drivers, she would not be where she is presently in her life. To say that the transformation this individual has experienced is phenonemal would be an understatement. I am so proud but not surprised by the team for taking the time to listen to and understand this individuals needs with empathy and compassion, gently encouraging her to take small steps with confidence, resulting in her eventually being able to travel on our minibus with other passengers. This encouragment, support and caring has resulted in the lady taking back control of her life in the most wonderful and positive way. Her confidence has come so far that she has bought her own car and is set to venture out on the roads, giving her the flexibility, independence and agency to be able to be the mother she so desparately wanted to be. We send herand her family our love and best wishes has she journeys forward. Community Transport Association Department for Infrastructure Liz Kimmins MLA
