21/05/2026
Today we marked Global Accessibility Awareness Day by hosting a webinar with Access Panels on digital exclusion and accessible online content, delivered by our Training and Access Panel Teams.
Global Accessibility Awareness Day raises awareness of digital access and inclusion and highlights the importance of making websites, apps, online services, and digital content accessible to everyone.
The session explored what digital exclusion means in practice and who is most affected in Scotland. We discussed the real-life impact digital exclusion can have, from missed health appointments and barriers to employment, to difficulties accessing services and information.
Access Panel members shared powerful examples from their own communities and experiences. One person highlighted that “Digital First is one thing, but some services make it so hard to access support or other ways of doing things that it is effectively digital only.”
Another shared that “Card only excludes people,” while others spoke about difficulties booking accessible travel, accessing prescriptions, and the impact of poor internet and mobile coverage in rural areas.
The discussion focused on solutions and the role Access Panels can play locally. This included raising awareness with businesses and public services, promoting digital skills training, and sharing lived experience to improve accessibility.
We shared practical guidance on accessible digital content, including colour contrast, layout, font choice and screen reader compatibility, alongside demonstrations of accessibility tools and examples from local communities.
A huge thank you to everyone from our Access Panel Network who joined the discussion and shared their experiences and ideas. Improving digital accessibility and inclusion is something we all have a role in.
Fore more information about Access Panels, visit: https://accesspanel.scot
For details of our training, visit: https://disabilityequality.scot/easy-read-training/