Bespoke Supportive Tenancies

01/12/2025

🎉 We are now Portus Supported Housing! 🎉

Our merger is officially complete and we are excited to begin this new chapter together as Portus Supported Housing.

Please follow our new page and take a look at our new website for updates, news, and ways to get in touch.

Here are our new details:

• Website: www.portus-sh.org.uk
• Email: [email protected]
• Phone: 0161 786 6000 (unchanged)

This merger marks a fresh start with new opportunities, greater strength, and a united commitment to providing safe, high-quality spaces for independent living.

🌟 Join us in our new chapter!

🔗 Follow our new page: https://www.facebook.com/profile.php?id=61581912312003

🔗 Visit our new website: www.portus-sh.org.uk

we care • we listen • we deliver • we influence • we are inclusive

28/11/2025

Our phone lines will close today at 1pm for essential preparation work for our merger.

If you need an urgent repair, you can still call our out-of-hours repairs service on 0161 786 6000

From Monday, we will be: Portus Supported Housing

Bespoke Supportive Tenancies (BeST) and Westmoreland Supported Housing will officially merge on Monday 1st December to become Portus Supported Housing.

We will have:
• a new name
• a new website
• a new contact email: [email protected]
• same phone number 0161 786 6000

Our values are simple:
we care • we listen • we deliver • we influence • we are inclusive

Together, we will provide safe spaces for independent living.

🔗 Our new website will be: www.portus-sh.org.uk

25/11/2025

We are pleased to share our Customers’ Annual Report 2024-2025 💜

This report reflects on our progress over the past year, including:

• 100% completion of all safety checks
• Improvements in tenant satisfaction
• The launch of the Tenant Committee
• Better performance in complaints handling

👉 Read the Annual Report here: https://tinyurl.com/2xtujn63

This is also our final annual report as BeST. On Monday, we officially merge with Westmoreland to become Portus Supported Housing.

Becoming Portus means we will have more staff and more resources, so we can keep improving the things that matter most to you.

All customers have been written to and will receive all the details that they need in the post.

Thank you to everyone who shared their views this year. Your voice continues to shape everything we do.

If you have any questions, you can call us on 0161 786 6000.

31/10/2025

🎃 Happy Halloween from all of us at BeST! 👻

This week, we had some spooktacular fun celebrating Halloween with our tenants! 🕷️✨

From Musical Monsters and Spider Splat to Wrap the Mummy and some arts and crafts, there were smiles all around. We shared some tasty treats, lots of laughs, and a few spooky surprises too! 🧁🕸️

A huge thank you to everyone who joined in and helped make our Halloween celebrations so fun!

Wishing you all a fang-tastic Halloween! 🦇🎉

15/10/2025

🎃🎉 HALLOWEEN COMPETITION 🎉🎃

📸 Do you have the BeST...

🎃 Carved pumpkin?
👻 Fancy dress?

⭐ Win a gift voucher of your choice ⭐

🎃 Best carved pumpkin - £20
👻 Best fancy dress - £20
👥 Best group entry - £30

👉 To enter, send your photos to:
📧 [email protected] or 07525 277308

⌛ Entries close 5pm on Monday 3rd November

The winners will be notified within 14 days of the closing date. Good luck! 🤞

15/07/2025

04/07/2025

Summer BBQ and a good chat with our tenants ☀️🍔

We enjoyed some food and sunshine, and had some great conversations about what matters most 🙂

Big thanks to our staff and the lovely team from Voyage Care for helping organise a brilliant BBQ!

30/06/2025

📢 Our phone line options are changing tomorrow 📞

From Tuesday 1st July, you will hear a new phone menu when you call us on 0161 786 6000

This change will help you reach the right team faster.

👂 Listen carefully when you call, and choose the best option for you:

Main Menu:
1️⃣ Property services and repairs
2️⃣ Tenancy, housing or furniture queries
3️⃣ Invoices, council tax or utilities
4️⃣ Rent, recharges or Housing Benefit
5️⃣ Merger queries (BeST & Westmoreland)
6️⃣ Complaints or anything else

📞 If you press Option 1 (Repairs), you will hear more options like:

1️⃣ Gas and oil boilers
2️⃣ Fire safety and emergency lighting
3️⃣ General repairs
4️⃣ Lifts
5️⃣ White goods, gardening, cleaning, adaptations

If you are unsure what to press, press 6 and we will help you.

📧 You can also email:

General repairs👇
[email protected]

Property services and safety👇
[email protected]

06/06/2025

🌙 Eid Mubarak!

Wishing a joyful and blessed Eid al-Adha to all our tenants, staff and partners celebrating today.

21/05/2025

Bank Holiday Opening Hours 🌞

We are closed on Monday 26th May for Bank Holiday
We will reopen on Tuesday 27th at 9 am 🕘

🔧 Our out-of-hours emergency repairs team are available 24 hours a day.

☎️ If you have an emergency repair, call 0161 786 6000

01/05/2025

Bank Holiday Opening Hours🌻

We are closed on Monday 5th May for Bank Holiday

We will reopen on Tuesday 6th at 9am 🕘

🔧 Our out-of-hours emergency repairs team will be available 24 hours a day.

☎️ If you have an emergency repair, call 0161 786 6000

20/04/2025

Happy Easter from everyone at BeST! 💜🐰