20/06/2026
Congratulations to Mandy Dixon who has been recognised by the King for her work to keep people safe from fire across the UK.👑
Mandy has been part of the fire service family for 37 years and her dedication has seen her presented with The King’s Fire Service Medal as part of The King’s Birthday Honours List 2026.
She started her career in Durham as a fire control operator answering emergency calls and then worked in Learning and Development, Business Improvement and Risk Information. 🚒
Five years ago, she joined the Home Office on secondment and has since played a key role in addressing communication challenges identified by the Grenfell Tower Inquiry.
The Group Manager has worked alongside the National Fire Chiefs Council to help develop national guidance for handling 999 calls and contributed to a system that distributes calls across fire control rooms during major incidents.
She also supported the rollout of Multi-Agency Incident Transfer across English fire services and now works with the Fire Service Operational Communications Team at The Ministry of Housing, Communities and Local Government.
🗨️ Mandy, who remains on secondment, said: “I’m delighted and a little overwhelmed to have received the King’s Fire Service Medal.”
“Over the years, I have been fortunate enough to have worked alongside some amazing and dedicated people whose commitment makes a difference every day.”🫶