13/10/2026
Congratulations to the NHS Tayside Public Dental Service team in Angus, who achieved third place in the Service Poster category at the British Dental Association Community Dental Services Group Annual Presidential and Scientific Meeting 2026.
Their award-winning project introduced a dental nurse-led telephone triage service for patients waiting for IV sedation treatment. The initiative helped patients access the most appropriate care sooner, reducing long waiting times and improving the patient experience. Within the first month, the waiting list was reduced by around half, and the service has since helped eliminate the waiting list altogether.
The success of the project has led to the approach being rolled out across other NHS Tayside Public Dental Service localities, demonstrating how a simple, collaborative change can deliver significant benefits for patients and services alike.
Congratulations to Tom Richmond, Louise Renwick, Shelly Worrall and the wider Angus Public Dental Service team on this well-deserved national recognition.