HEAT - Hillcrest Energy Advice Team

16/06/2026

Recently, we were pleased to welcome Energy Action Scotland to our HQ to deliver the City & Guilds Energy Awareness training to some of our staff. This marks the first time the training has been delivered in person since the Covid-19 lockdown, offering a valuable opportunity for hands-on learning and collaboration.

Over three days, some of our staff including six Modern Apprentices, our Young Person Officer, and a member of our Social Wellbeing team took part in the sessions. The course covered a wide range of topics, from efficient heating and preventing heat loss, to managing household energy use, tackling fuel poverty, and understanding energy costs and budgeting. It also explored practical, low- and no-cost ways to save energy, alongside guidance on accessing financial support and grants.

By equipping our staff with this knowledge, we’re strengthening our ability to support individuals and communities to stay warm, manage energy costs, and improve their overall wellbeing.

28/05/2026

Ofgem have announced that the energy price cap is rising by around 13% on 01/07/26.

This is only for single rate gas and electricity supplies, and does not apply to all electric properties with a 2 rate (peak and off peak) meter system.

The table below shows the current price and the price as it will be from July.
This is an average and will vary slightly across the different areas within Scotland.
The rise applies to billing and prepay single rate meters.

Here is a link to the full article from the Ofgem website:
https://www.ofgem.gov.uk/press-release/energy-price-cap-will-rise-13-july

If you are a Hillcrest tenant and would like further advice on this, you can call 0300 123 2640 or by using the My Hillcrest app

11/05/2026

‼️Eon Next have agreed to buy OVO in the 2nd half of 2026.
There should be no change for you if you are an OVO customer, and Eon Next will be in touch when the takeover is finalised.‼️

E.ON has today (11 MAY 2026) announced its planned acquisition of OVO, a UK residential energy supplier. The transaction represents a significant investment by E.ON Group into the UK market and is about accelerating consumer energy flexibility - putting control in customers' hands, bringing bills do...

30/04/2026

** Update for tenants **

We're being affected by a large IT problem, and as part of this, our Customer Service Team is currently unable to take calls.

Our IT Team is working hard to fix this as soon as possible, but in the meantime we will only be able to take calls for emergency repairs to our out of hours number, 08000 324 888.

You can still contact us at [email protected] for general queries, or [email protected] to report a non-emergency repair.

That you for your patience while we work to resolve this issue.

24/04/2026

HEAT, Financial Wellbeing Team, Social Wellbeing Team and HOPE were at the Hillcrest Board event today to showcase what the teams do.

24/04/2026

14/04/2026

HEAT and the Hillcrest Social Wellbeing Team are planning what projects we can work together on for the upcoming year.
Ryan Mill is shadowing HEAT this week and joined the meeting.

24/03/2026

Charlotte and Euan attended the domestic abuse workshop at the SFHA conference today.
The speakers were Michelle Meldrum from Berwickshire Housing and Wendy Davidson, who is the domestic abuse project lead.

18/03/2026

Drop into the Wellgate library this Friday 20th March between 11:00- 14:00 to get energy advice and free energy saving items.