Welcome to the official site of Citizens Advice Dudley and Wolverhampton
Our Organisation
The Citizens Advice Service was established in 1939 as an emergency war service and has developed to become the UK’s largest independent advice service. Citizens Advice is a membership organisation for over 250 Local Citizens Advice Services of which Citizens Advice Dudley and Wolverhampton is one. In Dudl
ey and Wolverhampton, we are an innovative and highly successful registered charity providing information, advice and guidance to over 1,500 people per month, dealing with over 38,000 issues annually. Our Service
We offer information, advice, guidance and casework in 11 key areas:
Benefits, Employment, Debt and Money, Consumer, Relationships, Housing, Law and Rights, Discrimination, Tax, Healthcare, and Education. Contact us on 0300 3309044 (Monday, Tuesday and Thursday 9.30 am – 3.30 pm), and for debt advice text “DEBT” to 07799 070595. We have an exceptional reputation within our local communities from the organisations that fund our services to the clients who receive them. The quality of our advice and how we run our organisation has external, independent accreditation in the following ways:
National Citizens Advice Performance Quality Framework – In our last audit in June 2018 we were awarded 5/5 in 7 areas of the 9 assessed, 3/5, and 4/5 in the other 2 areas;
We hold both the Advice Quality Standards accreditation for advice and Advice Quality Standards accreditation for casework in Welfare benefits and Debt, which means clients and commissioners can be confident that the advice they receive or commission is excellent from a service that is reputable and effective delivered by highly skilled advisers and caseworkers. excellent from a service that is reputable and effective delivered by highly skilled advisers and caseworkers. We aim to provide the advice people need for the problems they face and improve policies and practises that affect people’s lives. We value diversity, champion equality and challenge discrimination and harassment. We’re here for everyone.
