What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Universal Services for Carers in Derby

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Universal Services for Carers in Derby

A free, confidential and impartial service dedicated solely to the support of informal carers that are over 18 caring for those in Derby City.

Please be advised to access our events you need to be registered with us. Call 01332 228 777 to get in touch.

30/03/2026

As the current Universal Services for Carers comes to an end on 31st March 2026, we want to take this opportunity to thank every carer who has connected with the service, attended groups, reached out for support, or shared their experiences. Your strength and dedication have shaped the support available in Derby and will continue to guide what comes next.

From 1st April 2026, a brand-new service will be here for you:

Derby Carers Information, Advice and Support Service

Supporting adult carers across Derby City

Who We Support

If you look after an adult in Derby who couldn’t manage without your help, you are a carer, and we’re here for you.

We support carers looking after someone with:

a long term illness

a disability

mental ill health

addiction or substance misuse

What We Offer

Support for Carers

• One-to-one support • Emotional support • Help to prevent crisis • Support through life changes

Information & Advice

• Understanding your rights • Benefits, legal and financial guidance • Help navigating health & social care

Connecting You to Services

• Signposting to local support • Community resources • Access to Bridgit Care digital tools

Groups & Activities

• Peer support groups • Wellbeing sessions • Workshops & training • Community events

How to Get Support from 1st April 2026

Call us: 01332 228 777 (Mon–Fri, 9am–5pm)

Email: [email protected] Website: derbyshirecarers.co.uk

Online referrals open 1st April 2026

Delivered By

The Derby Carers Information, Advice and Support Service is delivered by Derbyshire Carers Association, on behalf of Derby City Council and the NHS Derby & Derbyshire ICB.

27/03/2026

A double bill of entertainments at today’s Dementia Carers Cafe with Front Door Theatre Company then Janice Connolly giving us a master class on stand up comedy. Thank you Derby Theatre for a bumper edition for our last Cafe as Universal Services for Carers. Back next month as Derby Carers Information, Advice and Support Service.

27/03/2026

Thanks to Derby Theatre and for treating the Members of our Dementia Carers Cafe to their version of 3 little pigs this afternoon.

18/03/2026

REVISED SERVICE OPT OUT DATE:

Universal Services for Carers is funded by Derby City Council, which has legal duties under the Care Act 2014 to assess and support unpaid adult carers. We provide the service on the council’s behalf.
The Council has appointed a new organisation to run the service (Derbyshire Carers Association), and we may need to securely share some of your information with the new provider so that your support can continue safely and without unnecessary disruption. This may include contact details, notes about your caring role, support plans and, where relevant, information about your health or wellbeing.
We do this because it is necessary for the council to carry out its public duties towards unpaid carers and to provide you with care and support. Our legal basis for using and sharing your personal information is:
“Public task” – performing a task in the public interest or under the council’s official authority (Article 6(1)(e) UK GDPR), and in some cases “legal obligation” (Article 6(1)(c)).
Where we need to use information about your health, disability or other sensitive details, we rely on:
“Health or social care” purposes – providing and managing care and support services (Article 9(2)(h) UK GDPR and Data Protection Act 2018 Schedule 1).
We will only share the minimum information needed, we will share it securely, and the new provider must keep it safe and confidential and only use it to continue your support.
If you do not want your information transferred and would prefer your support to end:
Please email [email protected] to let us know by Friday 20 March 2026
Your case will be closed on 31 March 2026

If we do not hear from you, your records will be securely shared with the new provider so they can continue supporting you without interruption.

18/03/2026

There are lots of options in Derby City for Peer Support Here are some we know about.

16/03/2026

Don't forget it is our Carers Hub tomorrow. An opportunity to meet members of the Team, ask questions and get information on the service and signposting to other support services that may help you in your informal Caring role. Come along for a cuppa and chat. We look forward to seeing you!

14/03/2026

We welcomed Carers to our spring social today. Thank you to Maison Foo for their Persian and South America Story Chefs, Sue Hamlin from In Peak Health and Laura from Emerald Holistics for providing treatments and from Freckle Creative for fabric wreath crafts table.

14/03/2026

Some of you may know about Wild Minds - a Nature Based wellbeing craft and meditation CIC based in South Derbyshire. They now have funding to offer a series of monthly events for Carers Only. These will be alternating indoor/outdoor sessions starting on.... at....... Please see the poster below to BOOK DIRECT WITH THEM.

Address

Marble Hall, Nightingale Road
Derby
DE248BF

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441332228777

Website

http://www.derbycarers.co.uk/

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