18/06/2026
Do you use NHS patient transport services in Darlington?
The North East and North Cumbria Integrated Care Board (ICB) is working with the North East Ambulance Service (NEAS) and partners to review NHS patient transport services in the North East.
Patient transport helps people get to and from hospital if they cannot travel safely on their own because of their health or mobility needs.
Feedback indicates the service does not always work well, with people saying:
· waits can be long
· the rules are not always clear
· services can be different depending on where you live
We are looking at making the rules for patient transport clearer and more consistent in the North East. This includes reviewing who qualifies for free transport support.
Healthwatch Darlington is helping to make sure users of the service can have their say. If you do use the Patient Transport Service now or have done in the last three years, you can:
· Complete the ICB’s survey online here https://ex.civicamysay.co.uk/BD9WjeSmCx - you can take part until 3 July 2026.
Please contact us if you want to discuss your use of the service and how changes might work for you in Darlington - call us on 01325 380145 or email: [email protected]