25/10/2026
After a lucky email mix-up led her to Mexico, anaesthetist Geetanjali shares what she learned from volunteering with Operation Smile.
Dr Geetanjali Verma, Clinical Director and Consultant Anaesthetist at NCIC, never expected to volunteer for Operation Smile. In a happy coincidence, she connected with Operation Smile's volunteer manager "by mistake, when the wrong e-mail was sent by chance."
But what a lucky mistake it was. That unexpected email led Geetanjali to a surgical programme in Puebla, which she describes as "an amazing experience".
She said: "Having felt well settled professionally, I wanted to find an opportunity to give back and use my clinical skills beyond my usual practice.
Having trained in Anaesthesia in India, I moved to the UK, where I achieved Fellowship of the College of Anaesthesiologists, The European Diploma in Anaesthesiology and Intensive Care examination degrees and completed CESR, alongside progressing as a consultant anaesthetist and clinical leader. I had been exploring international volunteering opportunities for almost two years and was delighted to finally join Operation Smile UK for their surgical mission in Mexico this September."
While Geetanjali felt nervous before the programme, the Operation Smile team soon made her feel at ease. "Everyone was so nice. Every operating theatre had a resident, so I could teach some UK guidelines and emergency protocols for paediatrics."
She said: "The mission began with two days of pre-operative assessment, during which 213 patients were assessed and 90 selected for cleft lip and palate surgery, including primary and revision procedures. I was particularly impressed by the highly organised, comprehensive and patient-centred multidisciplinary approach, involving nurses, surgeons, anaesthetists, paediatricians, dental/oral teams, laboratory staff and dedicated childcare volunteers. Every child moved through each stage to ensure that safety, optimisation and treatment planning were prioritised.
She said: "I felt privileged to contribute the skills and experience I have developed over the years to patients who may otherwise have limited access to specialist care. Seeing patients and families return as volunteers was a powerful reminder of the impact healthcare professionals can have beyond their usual workplace."
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