29/07/2026
⚠️ Temporary Changes to Our Telephone Service
To help us improve the service we provide, we will be making a temporary change to our telephone availability on:
📆 Friday 31st July
📆 Thursday 6 August
📆 Friday 7 August
On these dates, we will only be available by phone for emergency enquiries only. For routine enquiries, please continue to contact us through our usual channels, and we will respond as soon as possible.
❗ Over recent weeks, we have experienced a backlog of customer enquiries, which has affected our response times and, in turn, the level of service we aim to provide. We understand the frustration this may cause and sincerely apologise for any inconvenience.
💻 To address this, we are dedicating focused time to reducing the backlog and improving our processes. While this means a temporary reduction in our availability for routine telephone enquiries, we are confident that it will help us deliver faster response times and a better service for all tenants in the future.
We appreciate your patience and understanding while we carry out this important work, and we thank you for your continued support.
📞 If you have an emergency repair or urgent housing issue on these dates, please contact us by phone as normal. Routine enquiries can be submitted through our other contact channels and will be dealt with as quickly as possible.
