Brighter Places

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Brighter Places We are Brighter Places, Bristol’s largest independent housing association. Contact details:
General enquiries 0117 942 4600 Welcome to Brighter Places!

We manage 3,300 properties across Bristol and the surrounding areas providing homes for over 8,000 people. We are housing association for Bristol and surrounding areas created following the merger of United Communities and Solon South West in April 2021. We manage 3,300 homes and serve more than 8,100 residents and have ambitious plans for our future. Building on our proud history we are focused on delivering excellent customer service, resident-led decision-making and developing and improving homes. Plus we are committed to driving forward the agenda to deliver affordable housing and stronger communities in Bristol and beyond. Find our more on our website www.brighterplaces.co.uk and follow the links to the ‘About Us’ pages.

15/10/2026

National Hate Crime Awareness Week 2026 is a chance to come together and show that everyone deserves to feel safe, respected and welcome.❤️

If you have experienced hate because of who you are, or witnessed someone being targeted, please don't stay silent. Reporting it can help people get the support they need and helps organisations like ours to act.

At Brighter Places, we're committed to creating communities where everyone feels they belong. 🏡

If you're affected by hate crime or hate incidents, we'll work with you, and where needed, our partners to provide support. This includes Against Racism and Inequality, an independent charity that offers free support to anyone experiencing or reporting hate crime, the police and other organisations to help keep your neighbourhood safe.

If you would like to report a hate incident or find out more about the support available, please visit https://www.brighterplaces.co.uk/antisocial-behaviour/

Together we can make our communities safer, kinder and more inclusive for everyone.❤️

On Monday 12 October, colleagues from Brighter Places joined the Lord Mayor of Bristol, local organisations including A...
13/10/2026

On Monday 12 October, colleagues from Brighter Places joined the Lord Mayor of Bristol, local organisations including Against Racism & Inequality, partners from Avon Fire & Rescue Service, Avon and Somerset Police and community groups at a flag raising ceremony organised by Bristol City Council outside City Hall, College Green, to mark National Hate Crime Awareness Week 2026.

We went along to show our support for everyone across the country affected by hate crime and to send a clear message: Hate has no place in our communities.

Everyone deserves to feel safe wherever they live, and be treated with kindness, dignity and respect.

We're proud to stand alongside others across Bristol and to help raise awareness and encourage people to speak up if they experience or witness hate crime.

If you or another member of your household is experiencing hate crime, please let us know. We will support you.

You can find out how to report hate crime and incidents to us and how we work in confidence to support you - https://www.brighterplaces.co.uk/antisocial-behaviour/

We’re proud to support National Hate Crime Awareness Week 10 - 17 October 2026. Everyone deserves to feel safe, respecte...
10/10/2026

We’re proud to support National Hate Crime Awareness Week 10 - 17 October 2026. Everyone deserves to feel safe, respected and included in their community.

At Brighter Places, we take a zero-tolerance approach to hate crime and hate incidents. If you, or someone you know, has been targeted because of their race, religion, sexual orientation, disability, or transgender identity, please know that support is available.

Hate crime has no place in our communities.

You can report any concerns you have to us in confidence. We’ll support you to help you to feel safe and secure in your home.

Find more information about how we can support you and how to report hate crime incidents to us, visit 👇 https://www.brighterplaces.co.uk/antisocial-behaviour/

You can find out more about National Hate Crime Week 2026 here 👉 https://nationalhcaw.uk/

Call the police on 999 if you are in immediate danger or at risk of being harmed.

At Brighter Places, we want every customer to receive a service that is safe, respectful, and reliable. That’s why we we...
09/10/2026

At Brighter Places, we want every customer to receive a service that is safe, respectful, and reliable. That’s why we welcome the new Competence and Conduct Standard, introduced by the Regulator of Social Housing from 1 October 2026.

The standard aims to ensure housing professionals have the right skills, knowledge, and behaviours to deliver high-quality services.

What this mean for you❓

✅ Professional, and respectful service delivered by staff with the knowledge and skills to support you effectively.
✅ A clear code of conduct that guides how we behave.
✅ Confidence that our contractors are working to the same standard.
✅ More opportunities to share your views and help improve services.

📣Your voice matters📣

We’re committed to listening to customers and using your feedback to improve our services. Our approach to the implementing the standard provides further opportunities to share your views, get involved in customer groups and help shape how we work.

By working together, we can make sure our services continue to meet the needs of our communities.

Find out more https://www.brighterplaces.co.uk/competence-and-conduct/

08/10/2026

We've made it easier for Deaf BSL users to reach our services, through SignVideo.

You can contact our customer service team to report a repair, pay their rent or find support, through a live BSL interpreter during office hours.

Just call us on 0117 942 4600 as usual or find the SignVideo button on our website www.brighterplaces.co.uk/contact/

You can also visit our website 24/7 where it’s quick and easy to report a repair, pay your rent and find service information. www.brighterplaces.co.uk

☀️ Tips to stay cool during the hot weather ☀️With high temperatures today and tomorrow, it's important to take care of ...
13/08/2026

☀️ Tips to stay cool during the hot weather ☀️

With high temperatures today and tomorrow, it's important to take care of yourself, your family and your home. Here are some simple tips to help you stay safe and comfortable during the hot weather:

🏠 Keep your home cool • Close curtains, blinds and windows on sunny sides of your home during the day. • Open windows in the evening and overnight when temperatures drop.

💧 Stay hydrated • Drink plenty of water throughout the day, even if you don't feel thirsty. • Try to limit alcohol, caffeine and sugary drinks, which can contribute to dehydration.

👕 Dress for the weather • Wear loose-fitting, light-coloured clothing made from breathable fabrics such as cotton. • Use sunscreen, sunglasses and a hat when outdoors.

🌳 Avoid the hottest part of the day • Stay in the shade where possible. • Limit strenuous activity between 11am and 3pm when temperatures and UV levels are highest.

🤝 Look out for others • Check in on older neighbours, relatives and anyone who may be vulnerable to the heat. • Make sure children, vulnerable adults and pets have access to cool spaces and plenty of fluids.

⚠️ Know the signs of heat exhaustion • Symptoms can include dizziness, headaches, excessive sweating, nausea and feeling weak. Move to a cool place, drink water and seek medical advice if symptoms worsen or do not improve.

For more detailed advise check - Beat the heat: staying safe in hot weather - https://www.gov.uk/government/publications/beat-the-heat-hot-weather-advice/beat-the-heat-staying-safe-in-hot-weather
☀️💙

New affordable homes in Brislington! 🏘We’re delighted to offer new affordable family homes at the Flowers Hill Grange de...
07/08/2026

New affordable homes in Brislington! 🏘

We’re delighted to offer new affordable family homes at the Flowers Hill Grange development in Brislington.😁

The high quality, comfortable homes have been built by Bellway and designed for sustainable, energy efficient family living. They are close to transport links, schools, local shops and schools so ideal for family living. 🏫

The first four homes – one three-bed at Social Rent plus one three-bed and two, two-beds through Shared Ownership - are available soon. There will be a further 34 affordable homes at Flowers Hills Grange available in the next few months.

Contact us on [email protected] to find out about eligibility and how to apply.

Find out more about these homes on our website -
https://www.brighterplaces.co.uk/brighter-places-offers-first-social-rented-family-homes-at-flowers-hill-grange-brislington/

Address

Eden House, 10 Eastgate Office Park, Eastgate Road, Eastville
Bristol
BS56XX

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 10:30am - 5pm
Thursday 9am - 5pm
Friday 9am - 4:30pm

Telephone

+441179424600

Website

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