22/06/2026
Going to work on a Monday...here we go again...
In walked a local resident who trusts me..
Can you help me?
I stop what I am doing as they were really worried...they used to be able to manage but the money was disappearing.
They came armed with a bank statement.
A quick look at Turn To Us benefit calculator told us they were entitled to help.
A call to Housing Benefit stated they were entitled to approximately £127.00 benefit. The were paying £123.00 on £189.00 state pension!
A call to the income team at Brighton & Hove City Council. The person had a £7500 credit on their Housing Account!!!!!!
The resident had not been eating properly, accessing the dentist or unable to buy those they loved gifts at Christmas or birthdays!
Requested a refund and flagged that they should have contacted the resident rather than sit on it!
Dried their tears and made them a cuppa!
Then went back to do what I was meant to do!
Moral of this story......
Hollingdean Community Centre is more than just a building.
Reaching out for the help you need.
Edit....and I made them an appointment with an NHS dentist they could now afford!