29/05/2026
⚠️ Conflict and De-escalation Management Training
📅 9th June | ⏰ 9.30am – 12.30pm
💻 Online | £30
📌 Spaces available
Join our trusted regular trainer, Duncan McKenzie, for this practical half-day online workshop exploring how conflict can arise in the workplace and how to respond safely, effectively and ethically.
This session will help participants build confidence in recognising, managing and reducing conflict through positive communication and de-escalation techniques.
Course content includes:
• Identifying types and causes of conflict
• Prevention and reduction strategies
• How personalities affect conflict and resolution
• Positive conflict resolution methods
• Dealing with aggression
• Understanding your own response to conflict
The workshop will also explore:
✔ Myers Briggs personality insights
✔ Thomas Kilmann conflict response model
✔ Practical approaches to safer communication
Ideal for anyone working with people, teams or the public.
Book your place here:
Learn how to handle conflicts and diffuse tense situations in our online training session!